Hi.
Shredders only work in reverse when the basket is full. If the basket is not full, then the basket full sensor may be stuck. this often happens because a fragment of paper is stuck in the sensor.
the sensor is on a side somewhere inside the basket.
Unplug power from shredder (ensure) , find the sensor and use a pencil to clear the sensor. Reassemble, and try again.
If still no luck, sensor is broken , or there is a wiring problem.
Regards.
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