Question about Onkyo HTR500 Receiver

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Only Stereo Output Works

I lost all sound output, except for Stereo, on my HTR-500 Onkyo system. When trying to switch to Dolby or All Channels the unit immediately turns off. Any ideas on how to best address?

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  • 13 Answers

Kindly check the connection of your system if the system have a relay switch if not the driver IC might have problem or the power regulator.

Posted on Jan 05, 2008

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Posted on Jan 02, 2017

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Onkyo TX-SR309 - Sound output only from 2 speakers from five. Hi, I have a Onlyo TX-SR309 receiver connected to a Wharefedale MS100HCP speaker package. It was working fine for 15 months but now the...


Some info from the manual:
The Dolby Digital and DTS listening modes can only be selected if your Blu-ray Disc/DVD player is connected to
the AV receiver with a digital audio connection (coaxial,
optical, or HDMI).
• The listening modes you can select depends on the format of the input signal. To check the format, see "Displaying Source Information"
• While a pair of headphones is connected, you can select the following listening modes: Mono, Direct, and Stereo.
• While Speakers A and B are on, you can select only the
Direct, Stereo, Mono, or T-D (Theater-Dimensional) listening mode.


Plus this Bit of info on the speakers A and B buttons.
While Speakers B is on, channels are reduced to 2.1 in the
main room.

If you can access the speaker configuration it should provide test tones to each speaker. If you can't the speaker A and B are not set right.
If you have pressed the stereo or mono button no sound will be heard except from the front two or the sub.

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HT-RC180 all of a sudden no sound output (not muted, etc.) Turned it on yesterday, and everything works, but no output. Observations: No static/noise floor when volume is increased to maximum-absolutely...


Hello, I think that I may have responded to you via an email sent to our customer support. If you are not the person that I responded to please email me at askonkyo@us.onkyo.com with your serial number. Thank you, Onkyo USA

Jun 30, 2017 | Onkyo HTRC180

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Hello, I recently bought an Onkyo HT-S9300 home theater system. I am trying to get it to work with my DVD player using optical cable for the sound, since the DVD player does not have HDMI output, but I...


In your DVD player audio setup change the digital output to bitstream. You have not mentioned which DVD player you are using.

Some players it will be given
Digital Out - Off/ On select On
Dolby Digital - Dolby / PCM select Dolby
DTS - On/Off select ON

Jun 19, 2011 | Audio Players & Recorders

2 Answers

We hooked it up and have no sound


From the Console Settings screen in the System area of the Xbox Dashboard, you can configure the video output of your Xbox 360 console for a widescreen, high-definition TV, determine your audio options, and check your console's serial number and Xbox Dashboard version.
Go to correct section for ... Audio

Change your audio output settings for games from this screen. These audio settings do not affect DVD movie playback. For DVD audio settings, refer to an individual DVD movie's setup screen.

Settings consist of:

  • Analog Output Settings: choose Mono to merge the left and right audio signals so that you can hear all sound through a connection to a monaural TV or monitor; choose Dolby Pro Logic II to listen in normal stereo (no audio surround receiver required) or to listen to Dolby Pro Logic or Dolby Pro Logic II soundtracks from compatible games or other media.

    Dolby Pro Logic consists of four channels of audio: front left/center/right and a monaural surround channel that is mirrored in each of your rear left/right speakers. Dolby Pro Logic II uses digital signal processing to generate 5.0 audio (front left/center/right, rear left/right) from any stereo (left/right) programming, whether from movies, music, or games. Unlike movies and music, however, games are specially encoded with Dolby Pro Logic II decoding in mind.

    To listen in either Dolby Pro Logic or Dolby Pro Logic II surround sound, you must connect your cable's left/right (white/red) RCA connectors to a compatible surround receiver. For more information, see our connection page for the cable you're using:
  • Digital Output Settings: configure this setting only if you'll be using the Toslink optical digital-audio output from a compatible Xbox 360 AV cable (optical digital-audio cable sold separately):


    The default digital-audio setting is Dolby Digital 5.1. If this is your preference, you do not have to make a selection from this screen.

May 13, 2011 | Microsoft Xbox 360 Console

1 Answer

Can u hook it to a computer for sound


In general, your PC's sound card (and its controlling software) will determine what it can connect to.

Even the most basic PC would have stereo analog output via the typical green 1/8" connector or a headphone jack that easily adapts to RCA pair for REAL audio connection. Any Line Level input EXCEPT PHONO would accept the PC's output. The output level would be controlled by the sound card software and settings.

More-advanced sound cards would have similar adaptable 5.1 or 7.1 (paired) analog outputs and / or digital audio outputs that conform to the s/pdif or Dolby Digital standards.

A digital-capable receiver would accept 44.1 kHz for normal CD or DTS sources. Some diddling with the output sampling frequency might allow digital multichannel audio to be decoded by the receiver.

Feb 11, 2011 | Harman Kardon AVR 430 7.1 Channels...

1 Answer

When watching blu-ray movie on playstation 3, (hdmi to tv), digital out to reciever, only will play in stereo, no surround sound. please help


You must verify that the settings on your PS3 and the tv allow for Dolby or DTS output. Most tvs are set from the factory for stereo.

Jan 11, 2010 | Yamaha HTR-5650 Receiver

1 Answer

Not getting true surround sound


The only way to get Dolby 5.1 audio out of the Xbox will be via fiber optic cable from the Xbox to a Dolby Digital amplifier - which will output a decoded 5.1 signal to a 6 channel amplifier and 5 speakers and one sub-woofer. I doubt the Logitech speaker system has a Dolby 5.1 decoder built in with the amplifier for under $100, but I can't say for sure. If the Logitech has a an optical (or TOSLink) input, connect it to the Xbox and follow the instructions below.

To configure your audio settings, follow these steps:
  1. Start the Xbox 360 console without a disc in the disc tray.
  2. In the System section of the Xbox Dashboard, select Console Settings.
  3. In the Console Settings area, select Audio.
  4. In the Audio Settings area, configure settings for analog output or digital output:
    • Analog output settings:
      • Dolby Pro Logic II: Select this setting for stereo systems or Dolby Pro Logic II-compatible systems.
      • Mono: Select this setting for systems that do not support stereo output. Note If you have connected to Xbox LIVE and downloaded any AutoUpdates, the Mono option will not be available.
    • Digital output settings:
      • Digital Stereo: Select this setting to use digital stereo output.
      • Dolby Digital 5.1: Select this setting to use Dolby Digital output.
      • Enable WMA Pro: Select this setting to enable WMA Pro pass-through if your receiver supports the WMA Pro format.
Note You must use one of the following cables to support digital output:
  • Xbox 360 Component HD AV Cable
  • VGA HD AV cable
  • S-video AV cable
  • Advanced SCART AV cable
  • Japanese HDAV D-connector AV cable
Additional info:

http://www.dummies.com/how-to/content/hooking-up-xbox-360-sound.html

Sep 28, 2009 | Audio Players & Recorders

1 Answer

Rear surround speakers quit working from my Onkyo


It looks like the audio output was changed on the player so that it doesn't output 5.1. Enter the setup menu on the player and change DTS to output DTS instead of what be labled as stereo or L/R and Dolby Digital to output Dolby Digital instead of whatever else it is set to.

Jun 05, 2009 | Onkyo HTR500 Receiver

1 Answer

No dolby digical in DVD mode.


PCM mode will not output dobly digital, use the digital cable connection, not RCA cables, set DVD audio output menu to Dolby digital or DTS. On DVD software menu setup select audio then Dolby Digital 5.1 or Dolby Surround.

Jan 25, 2009 | Yamaha HTR-5960 Receiver

1 Answer

Center quit working on my onkyo htr 500


You can download the user manual from onkyo website-free.
To be able to get "Stereo" FM, you need to connect the antenna.

May 18, 2008 | Onkyo HTR500 Receiver

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