Question about Philips GoGear HDD6330 MP3 Player

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Cracked screen hi i've cracked the inner screen of my philips hdd6320 and am wondering if and how i can change the screen myself or where in the uk i can send it for repair for a reasonable price.i've heard that philips will charge almost the same price as another mp3 for repairing it. please help

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  • weffef Jan 21, 2008

    Yes, that is true, I originally paid £150 for a brand new HDD6320.

    I have recently cracked the screen, contacted philips support. They told me to contact their recommended repairs company, ServiceCare.

    They then told me it would cost me £141.00 for parts and labour, and £15.85 for postage and packing.

    It wouldn't surprise me if Philips are getting a share of the money from ServiceCare, as they know replacement screens are hard to find.

    I am continuing investigating, however if you find a solution before me, please post it here.



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Late responce but hope i can help,

im a big time computer, gadget, program hacker and modder, i take things like these apart for fun. have done it now for about 14 years. that broken gadget you have, is never really broken.

for the installation disc, go to and find your device HDD6320, on the right hand side click the software tab.

as for broken screens, i have had 3 of these players, each of them i still have, not in use anymore as the batteries in them went, after trying to change them with new ones, the players wouldnt turn on at all. so philips obviously have part pairing on there parts in these players. the new batteries would charge ok but wouldnt turn player on. put old battery back in and it came on first time. just wouldnt charge the old batteries.......

anyway, i have 3 spare screens and hard drives for these players. if anyone needs one, pass me your email address, ill list them on ebay then let you know. also got a brand new battery and screen from a philips muse - took apart for not recognising memory cards.

new screens are easy to fit. you have to pop the front of the player off (the black face) theres clips under the sides holding it down, and there VERY easy to break, its almost impossible to take it off without breaking one or two. after you get it off, you are face to face with the lcd screen and battery, turn the player over and the back should lift off so now your looking down on the hard drive.
you can either lift the hard drive up and push up to one side, or take the hard drive out and place to one side (easiest), it clips in easy enough dont worry.
now under the hard drive you will see a brown flat connector cable, this is your lcd screen cable. just pop up the black tention clasp, then turn player over and pull away the screen.
now, your new screen, the cable has to go through the same way as the old one, over the battery, now just clip back in once you done that, pop hard drive back in making sure you put blue shocker back on the edges, place back on, turn over, and push front back on, it should snap on. job done.
hope it helps.
my email if i can be any more help.

Posted on Jul 10, 2012

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Try bidding for a faulty gogear on ebay. Just make sure that it has a good screen.
Information on how to do the exchange I have posted earlier on this site, Good luck

Posted on Jan 26, 2008


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Actually a HDD6320

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