Sometimes your computer will be unable to find the webcam if you have been using it in another program and it may still be hooked up to the previous program. You can reboot the webcam software by unplugging it form the USB port for a couple of seconds. Test your webcam here to make sure it broadcasts OK - Hit 'Allow' in the top window and check your cam in the left hand panel.
http://www.testmycam.com/
If its not working you have a software problem. I would suggest you you uninstall the software and re-install the latest software from Microsoft hardware support
Once you have proven your webcam can broadcast you can configure it to whichever chat program you want to use it in - use the help section in the probgram for this
When starting a call between my PC and my parents, their webcam appears to freeze on a single frame...
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When starting a call between my PC and my parents, their webcam appears to freeze on a single frame at my end of the connection. They can see me OK and things are OK and voice is OK too, just seems to freeze on a single frame within the first second or so of the call..... any ideas ? Windows Live messenger, latest release. XP at both ends SP3 on my PC and SP2 on the other. Video drivers are up to date and camera's are both Microsoft VX1000's brand new !