Blakeslee CC-30 Planetary Mixer & dough hook not...

My father and I are trying to start up a pizza joint and we are almost ready to go. I made a batch of dough using 25# flour (40# finish). When I turned the mixer on and set the speed everything was going ok I thought. I came back and found the hook was just spinning in the center of the mass, not really mixing. The hook was going around in orbit (gearcase), but not really spinning the hook itself. I would guess the orbit of gearcase was 100 revolutions vs the hook's 1 or 2 rotatations. I worked for Pizza Hutt and used a newer, similar planetary mixer. I remember putting in the ingredients and switching it on and doing other chores while listening for it get done, it would usually be done in a few minutes. but I struggled for 30 minutes with shutting off, removing hook, "rearranging" dough, reinstalling hook and turning on. The end result was a lumpy batch with some drier spots, I didn't wanna continue and make it too "tough". The only thing I can think of that I didn't try is speeding it up to something faster than I dared before. Thanks, -m