Sometimes it can take a TomTom many minutes to obtain satellites. To give it a chance and to test it make sure you have a clear 180 degree view to the south ( that's if you are in the northern hemisphere ) . Its to the north if you are in the southern hemisphere.
So, put the TomTom with it's back facing the equator ( all the GPS satellites are above the equator in an arc ) it's almost straight up in fact but towards the equator.
If you switch on , let it boot up , then tap the screen near the bottom right where you see a bar graph . ( see photo's and finger indicates where to tap position )
The screen will change to another screen and again you should have the bar graph on right hand side with a battery symbol either below or above. once again tap the bar graph and a larger STATUS screen should appear. You should be able to see the TomTom scanning for satellites . Any it receives will be GREY but grey ones are not yet locked on. If any of the bars on the TomTom get a fix or lock on they will turn BLUE . Only when the TomTom has 3 or more BLUE satellites can it present a fix on your location. If none of the bars on the graph ever turn BLUE then you have a faulty TomTom or possibly corrupted data on the SD card. If you get ANY of the bars turn BLUE then it's likely your TomTom is working OK but is just having difficulty locking onto any satellites. You might have to wait a while or move location.
Once the TomTom gets a fix , even if you turn it off then on again it will remember what satellites it was locked onto before so it should not need to scan again and should find the satellites real quick or at least quicker. See photographs below for the 3 stages to go through to check status.
( NOTE : The photograph shows a TomTom ONE v2 but almost all models of TomTom show similar screens ) See last photo where one of the bars is GREY , this shows it's receiving that satellite but it's not strong enough to get a fix from it. The last bar shows the TomTom knows there is a satellite there but currently has no signal from it. The BLUE bars show good reception and fixes on those satellites.
I do hope this helps solve your problem but if not then please revisit this forum and post any questions again and i'll see if I can help.
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