Question about SanDisk Sansa c200 MP3 Player

1 Answer

Sansa c200 frozen

My Sansa c200 mp3 player is frozen. The screen is black but the keys are lit up blue. It won't turn on or off and it wont do anything when I plug it in. I can't get the battery door open. Help?

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  • new2u Jan 05, 2008

    Mine was playing fine and bam it was off and now I can't get it to do anything yes it was charged and my computer doesn't even recognize the product. How can I restore the Mp3?

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1 Answer

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  • 758 Answers

Have you tried to reset the device by holding the power button?

Posted on Jan 05, 2008

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Sandisk provides "how-to" videos for everything Sansa related



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The Screen Stays black and the ring turns blue and thats it


Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.





Best of Luck.

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