Question about Tao 89811-PB1 Digital Picture Keychain

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Digital photo keychain

My son sent one to me for christmas, installed the software charged it over night, but it would not turn on so i drove 30 minutes away to exchange it and now the 2nd one is doing the same thing!! It will only work when it is plugged in to the computer or ac wall adapter even tho the green light is on saying that it is fully charged!!!

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  • Anonymous Mar 21, 2008

    I was given the TAO digital key chain at a work function. Like the other

    people on this board reported, the pictures only display when it's plugged

    into the computer or an AC outlet. Also, when the pictures are showing,

    they're very washed out and hard to see. My battery icon indicates that I

    have a full battery.

  • Anonymous Jul 31, 2008

    I have vista. It said up dating, Battery show charge but machine will not turn on.

  • Anonymous Oct 09, 2008

    I gave purchase keychain digicem from UK but lost the programme CD



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  • 2 Answers

Mine does the same thing AND the pictures that were uploaded look all washed out. Pictures look horrible.

Posted on Jan 17, 2008


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Digital photo keychain

Hi. I have an innovage mp3 player as well just got it 4 christmas of 2008 and now it won't charge or turn on. I got the charger and it charges my brothers mp3 player just not mine and the computer won't charge it either when i listened to music on it would turn off then back on. what can i do to fix this piece of **** waste of money product?!?!?!

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I have my key chain completly charged and the software downloaded and when I plug into the computer it says updating like ie is supposed to but then I can't into my pictures to download them onto the key chain

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Photo Keychain Won't Work

Found this on Yahoo.

1. Download the drivers from here:
2. Make sure the device is fully charged and not in charge mode.
3. Unzip and install the drivers with the device connected to your pc.

Try to see if that fixes the issue

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Digital photo keychain

go to their website... and they have the drivers and stuff there....The problem i have is that after ive charged it for 3 days it wont turn on! It works when its plugged into the USB but as soon as i unplug it....wont turn on!

Dec 22, 2007 | Tao 89811-PB1 Digital Picture Keychain

10 Answers

Digital photo keychain

The solution is....USB 2.0! This is now standard on new computers, but mine (that is just 1 1/2 years old) does not have USB 2.0. Actually, one out of six of my USB's say it is, but I never got it to work. The sad part to all of this hard work--it takes 5 minutes on the right computer!

If you need to borrow a computer, you will not need to send them all of your full size photos. Just "Save a Backup" on your computer and e-mail that file as an attachment--it's very small. The you will "Load a backup" to get your pictures into the KeyChain Manager. You will need to install the software on your borrowed computer, but as I'm sure you know, that's the simple part!

Hopefully this helps!

Dec 10, 2007 | Cameras

5 Answers

Innovage photo keychain software problem

For the Innovage photo keychain software download,go to Download the software from there. You will get a .zip file. When you "unzip" it, a folder appears on your desktop. Inside that folder is a "package" icon. Double click that and now you have Picture Viewer on your desk top.
However, I am a Mac user, too, just bought this keychain yesterday, chose my photos, got them in the Picture Viewer, but I can't see them on the keychain.!!! I am going to call their tech support. What a bummer1

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23 Answers

Innovage Digital Photo Album w Keychain driver

Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
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(While these are different digital photo products, the transfer software appears to be same as the Innovate software)

The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:

Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

Bad USB cables: Many people have reported that the supplied USB cable doesn't work. If you are having problems with charging or transferring images, first try another USB cable from a similar type device if you have one (many cameras have the same sized mini usb connectors)

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found that on another site - after I had the same trouble - this software really works - updated the pic frame in no time :)

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Anybody know how this unit turns on? I hold the ON button down for MORE than 3 sconds, but the unit does not come on...HELP!!!

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