Question about Webroot Spy Sweeper (spysweeper) for PC

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Spy problems My Spy sweeper offered me a free upgrade and i accepted. Now it says i need to restart my computer but when i restart it the same message appears again. I tried restoring it but the same problem still stands any other advice?

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Re: Spy problems

First Try This:
Try to uninstall Spysweeper and reinstall (Control Panel -> Add Remove Programs)

If it gets nasty reboot in to safe mode (follow these steps):
1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
2. Select an option when the Windows Advanced Options menu appears, and then press ENTER.
3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select the "Windows XP with networking"

Once you are in safe mode do this:
1. Download the free microsoft app "Autoruns" from
2. Extract the .zip file
3. double click the file "autoruns.exe"
4. The program will start autoscanning your computer to see what boots up with it (it will take a few min.... bottom left of screen tells you when it is done)
5. Make sure you are in the "Everything" tab (which loads up by default)
6. Hit CTRL + F (to do a Find)
7. Type "Spy" and hit ENTER
8. The first entry containing the word "Spy" in your startup instructions will be highlighted
9. Look at the "Image Path" column, if it contains anything like "C:\Program Files\Webroot\Spy Sweeper\" uncheck that item
10. Press F3 to see the next item containing the word "Spy"
11. Keep repeating steps 9 & 10 until you get through the entire list
I'm guessing you might find the following:
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
12. Reboot as normal (spysweeper should not load up)
13. Attempt uninstall, reinstall again

Posted on Jan 05, 2008

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Dear Sir/Madam,

Webroot Support just got better. In addition to our world-class free support we now offer Professional Services to help resolve your issues. Need help installing or upgrading your software? Having problems with software functionality or error messages? For an additional fee, you can contact us on our dedicated line and quickly reach an Agent that can remotely access your PC and do the work for you!
To request Professional Services, please call...
1-866-914-5851 (additional fees apply)
Monday-Friday, 7am-6pm MST
Ask for either...
-Installation Service- $30/per subscription
Remote assistance installing or upgrading your software, initial configuration and scheduling of anti-virus/anti-spyware scans.
-Remote Troubleshooting Assistance- $50/per incident
Remote help with problems related to any of Webroot's programs. Covers compatibility issues, functionality or feature problems, conflicts between OS or competitor's software and any other help you may need with your Webroot products.
If you're having problems with your software, don't hesitate any longer. Call Webroot's Consumer Online Professional Services Team and get the help you need!
*Note: High-speed Internet connection (cable or DSL) is required for Professional Services

Don't forget to rate the solution


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If you do not have the option of purchasing the software, then go to this link for a few version

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