My Spy sweeper offered me a free upgrade and i accepted. Now it says i need to restart my computer but when i restart it the same message appears again. I tried restoring it but the same problem still stands any other advice?
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Re: Spy Sweeper Problem
Try to unstall it all the way dl latest verison from website not your cd then reeneter your name key to get it back to full verison also download cc cleaner free tool from filehippo.com u can get it clean ya up maby sumthing blocking it old files try them 2 options 1st see what happends
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Webroot Spy Sweeper was discontinued in August of 2011 and replaced with Webroot SecureAnywhere. This upgrade solved all known and many unknown issues with SpySweeper and was provided free to all existing users.
More than likely the product has expired. I would recommend switching to a good free application such as Malwarebytes (http://malwarebytes.org/) or Spybot Search and Destroy (http://www.safer-networking.org/en/index.html) both of which do comparable jobs to Spy Sweeper for free.
Ensure that you do the updates prior to running scans to get the latest protection.
If you have recently purchased Spy Sweeper I would highly recommend calling them for technical support or a refund (1-866-612-4268).
Hope this helps!
I would suspect your computer has a virus or has spyware or malware that is causing this. Restart your computer in Safe Mode and run Webroot and your other security software. If they find nothing then restart your computer and then go online and run this free scan.
TRY WITH AVAST IT IS FREE AND VERY GOOD, YOU CAN USE IS IT TOGETHER WITH SPY SWEEPER...BY THE WAY SPY SWEEPER WAS NEVER MADE TO CATCH ACTUAL VIRUSES...DOWNLOAD AVAST NOW...AND YOU WILL BE MORE THEN HAPPY NO MORE PROBLEMS...FROM TIME TO TIME YOU CAN USE SCHEDULE BOOTH SCAN, THAT IS IN AVAST OPTIONS OF USE..COOL SOFTVER
first uninstall the webroot spy sweeper through the following steps. 1.click start 2.go to control pannel 3.open 'add or remove program' 4.a window will open wait for some time until the list is populated
5 i)in that list find webroot spy sweeper and click remove go through the uninstall wizard and finish the uninstallation process
5 ii)if you didn't find webroot spy sweeper there then it can be a virus You need to download a program called MalwareBytes because that searces your entire computer , finds the virus and completely destroys it.
Click the green 'download now' button (don't worry - this is free) and once you've downloaded it, got the updates and done a system sweep which takes a long time but it's worth it, you should be fine. It also solves the desktop, wallpaper and screensaver hijack, too.
6. restart your computer
7.open mycomputer click search and do a search for webroot spy sweeper delete all the files and folders regarding webroot spy sweeper
8.now download mcafee before installing mcafee uninstall MalwareBytes and restart your pc because at a time only one antivirus software should be used
i think this solution will help you if the problem is not fixed please inform i will suggest some other ways
Just open task MGR and stop it from running, then update and restart,, If you surf the web and are on a lot of free sites you should get rid of AVG,,,# 2 is kaspersky for best,, and AVG is #10 I stake my life on this claim no matter what anyone says,if they say different ask them what virus's and trojans and rootkits and worms they used for testing.
First Try This: Try to uninstall Spysweeper and reinstall (Control Panel -> Add Remove Programs)
If it gets nasty reboot in to safe mode (follow these steps): 1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears. 2. Select an option when the Windows Advanced Options menu appears, and then press ENTER. 3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select the "Windows XP with networking"
Once you are in safe mode do this: 1. Download the free microsoft app "Autoruns" from http://download.sysinternals.com/Files/Autoruns.zip 2. Extract the .zip file 3. double click the file "autoruns.exe" 4. The program will start autoscanning your computer to see what boots up with it (it will take a few min.... bottom left of screen tells you when it is done) 5. Make sure you are in the "Everything" tab (which loads up by default) 6. Hit CTRL + F (to do a Find) 7. Type "Spy" and hit ENTER 8. The first entry containing the word "Spy" in your startup instructions will be highlighted 9. Look at the "Image Path" column, if it contains anything like "C:\Program Files\Webroot\Spy Sweeper\" uncheck that item 10. Press F3 to see the next item containing the word "Spy" 11. Keep repeating steps 9 & 10 until you get through the entire list I'm guessing you might find the following: C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\Program Files\Webroot\Spy Sweeper\SSU.EXE C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe 12. Reboot as normal (spysweeper should not load up) 13. Attempt uninstall, reinstall again
12/4/2007- Webroot experienced a brief system outage
that may have caused some current Webroot Antivirus/Spy Sweeper users
to receive a "keycode is valid but not in the database" error. To
resolve this issue, please do a manual update of your software or wait
for your program to do an automatic update check and the issue should
be fixed. We apologize for any inconvenience or confusion this may have