Upgrades for cd firmware

Hello
I have been working with Activision on not being able to load one of their games on my pc I have pc meets all the requirements for them however the dvd will not read the games disk to install it. other compters will so they suggested that either I neede an upgrade on the firware ot my dvd is broke ...........but it works any other time I put something in it just not this game... so my question is how do I find out what upgrade I need for this firmware