Question about HP Photosmart C3180 All-In-One InkJet Printer

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Hp photosmart c3180

Everytime i try to scann something on my photosmart it says an unexpected internal error has occurred.
runtime error, abnormal program termination. what does this mean, how can i fix it.

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Re: hp photosmart c3180

Try this

Posted on Jan 05, 2008

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My hp scanjet 2400 stops at warming up then shows unexpected error. please help

Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

I hope you issue should be fix to lessen your frustrations.You can do it


Your's Truly,

Christian from HP

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Apr 10, 2011 | Printers & Copiers

2 Answers

I downloaded the windows 7 driver for the hp photosmart c3180, but when it goes to run the file, a runtime error occurs. I cannot get around it. any suggestions would be very much appreciated.

Be careful of HP software, I killed mine with a genuine HP driver/firmware download and they said read the disclaimer. try a 3rd party driver first.

Jan 11, 2011 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Hp Photosmart 2610 all-in-one system diagnostics has encountered a problem and needs to close. sends error and closes program. only occurs when device tab is selected. All other tabs function properly....

Hi. the HP Photosmart 2610 system software has become corrupt and you will have to reinstall the software that was shipped with this unit. Once you reinstall all the software, the system will work again with no problems. This will happen sometimes during a virus scan or a system fualt.

Please rate and god bless:)

Apr 03, 2009 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

I own an HP Photosmart C3180. Everytime I try to print the start up button blinks and the paper goes through, but then it just stops and spits the paper back out. Please help.

There is some problem with the port setting and printer properties.
Also check out the printer spooler if contain any pending jobs.
Reply me back with details of your operating system and type of connection with the printer.
Dont vote till you satisfied and problem fix it out..

Jan 11, 2009 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Can't install drivers for Vista Home Premium

I would suggest you to go for restoring the system to a good known configuration.
Do a System Restore..
Otherwise more info on such issues can be get on Microsoft Article:

Jan 07, 2009 | HP Photosmart C3180 All-In-One InkJet...

2 Answers

Hp Photosmart C3180-start-up

Okay, just chatted online with an HP tech, and she helped me solve the problem!

She said: the printer prints an alignment page everytime you turn on due to incomplete initialization process.

Turn off the printer and Turn on.
Please unplug the usbcable.

  1. Lift the scanner lid of the product.
  2. Place the top of alignment page face down in the left front corner of the glass.
  3. Place the alignment page face down
  4. Close the scanner lid of the printer.
  5. Press the Scan button.
  6. The On/Resume light will blink during the alignment process.
  7. After the On/Resume light stops blinking, alignment is complete.
  8. Turn off printer and Turn on.
It shouldn't print the alignment page any more! :)
Hope this helps!

Jan 01, 2008 | HP Photosmart C3180 All-In-One InkJet...

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