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Changed fuser now scanner head stuck

I changed the fuser on the PC1060. Now when the scanner head moves , it goes all the way to the right . It looks like it is still trying to travel even though it is out of room.

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Re: changed fuser now scanner head stuck

Hi i am a certified Canon tech on this copier. the problem you have is due to the scanner cable that runs from the top of the scanner to the main board in the back of the machine. what happens is when you take the scanner unit off to get to the fuser screw holes the cable should be removed from the main board under the rear panel with alot of screws. some people when they put the scanner unit back on they dont watch the position of the cable and when the unit slides back to open the cartridge door the cable is pulled part way out of the board connecter. the first thing i would do is to remove the back cover and chech the connector for the scanner cable to see if the cable is in all the way. also sometimes i have found that some one has pinched the ribbon cable damaging it underneath the scanner and replacing it with a new cable took care of the problem. the cable cost around $20. hope this helps.

Posted on Jan 05, 2008

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Paper Jam always comes up whenever I turn the printer on. I checked THOROUGHLY, no paper at all!!!

Could also be the carriage stuck. Try to activate the change-ink button, and see if the print heads move over. If they do, unplug the printer from the wall, and then see if you can move it gently across from right to left.
If it's hard to move, try a little (1 or 2 drops) sewing machine oil in the metal shaft, move heads back and forth a couple times, then plug in again.

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I have a hp color laserjet 2840 printer, it is showing scanner 5 please send the solution. thanking you,

Welcome to Fixya

It's a problem with the scanner unable to "see" its home sensor. The home sensor is a black & white film strip stuck onto the flatbed glass, just above where the scanner head homes. The printer needs to "see" the two little black 1mm square bumps in the white area. When the scanner head "homes", as it just disappears under the plastic it should move left and right as it looks at the home strip. If it keeps going and chatters at the right-stop it didn't see the home strip. Clean under the glass unplug all of the wires and get a can of air spray and spray the leads and the adf plug in too.

Let me know if you need further assistance.

Thank you for using Fixya!

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1 Answer

The scanner bulb is stuck all the way over to the right. I have turned the machine off and on several times to no avail. What is my next step?

Does the scanner head try to move? Look at it closely when you power it on. Look at the belt that pulls the scanner back and forth - is it broken?

You may have to have the scanner replaced.

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1 Answer

Paper is jammed in fuser. Actually it is contact paper jammed in the fuser. (Don't ask).:0) While it was not a smart move, I am unable to "unjam" it. Any suggestions?

You'll be extremely lucky if your fuser is not ruined. Nevertheless, first you have to remove the fuser.

1) Open the cartridge door and lower the secondary door as when you change the cartridges.
2) Raise the fuser cover that is just below the LCD screen on the front of the printer.
3) The fuser sits right on top. Loosen two blue plastic screw-locks--one on each end of the fuser. Then, lift it straight up and out of the printer (be sure it is cooled off!).
4) Inspect the fuser rollers indside the fuser housing.

More than likely, the rollers will have the contact paper wrapped all around and stuck to them, since the fuser generates heat like an iron. Rotate the fusers main big gear to try and get the paper out. In the likely event you cannot remove it (without damage to the rollers), you can try using 97% or higher isopropyl alcohol on a lint-free cloth if you cann even reach the affected areas to remove it.

If all else fails, go online and look for a rebuilt fuser...much cheaper than a new original. You have my sympthies, and GOOD LUCK.


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Where is the serial number on a Canon Pixma MX870?

The serial number is located on the guide for the print head holder. Open the cover, as if your going to change the ink. To the right of the print head holder (where the ink goes), on the guide that moves the holder back and forth, there is a white label with the serial number. The number starts with four letters and ends with five numbers.

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Scanner error 5

Try this one open up the scanning lid, use a small allen wrench and pull the screw at the left side of the frame that holds a 1 inch wide by 12 inch long piece of glass. pot ur finger inside the housing and begin to roll the gear/rubber belt to move the scanner bulb assembly towards the left side as far as you can go. Then, turn the machine off and on.
If you are adept at printer repair, remove the right side cover, by removing the two screws in the hand hold area. pull the cover out at the bottom, using the handhold area, it will pop quite loudly. Once you get the cover off, you will find a large sheetmetal box with a row of connectors across the top of the circuit board. You do not need to remove the sheetmetal box to access the connector I am referring to. The four wire bundle I'm referring to has black, yellow, blue and red wires going to it. It's pretty much in the center of the row of connectors Be sure it is secure.
If the connector is securely inserted and no pinched wires are observed, the next most likely cause for this issue is a calibration stip for the scanner head inside of the scanner top. There are no spare parts for that level of repair. Opening the scanner top to repair it is likely to let in dust or debris and you won't find much that can be done if the calibration strip has moved or delaminated. The scanner top will need to be replaced. I believe the part number for the scanner top is Q3948-60191 unless it's been replaced with a newer part number.

that shud work if it doest contact hp....
good luck

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How to remove the scanner unit on Canon PC1060

you sould not have to remove the scanner unit to clear a jam in the fuser

open all doors and remove anything marked green

remove the the cartridge assembly if it will come out

open the fuser section (usually a release that takes pressure off of the fuser rollers

remove the paper feed cartridge

you now should be able to follow the paper feed path from the time paper goes i until it comes out

if you are not sure of path take a piece of card stock and simulate it goig through feed ara

there are small microswitches/ poto eyes that sense paper lok for an small pieces also clean thes poto eyes with q tip and rubbign alcohol


unlug from the wall then plug back in and turn on p roblem sould be solved

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1 Answer

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The fuser comes out the left side, not from the top of the copier.

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2 Answers


If the unit is in warranty, get Epson out to it. If not check the simple things like making sure the head lock is not on. Look to see if the scanner head starts to move at all when you power up the unit. If the head does not move at all or makes an unusual noise, chances are the unit is complaining that the head is stuck or requires too much effort to move it. Other possibilities include a communication error between scanner and main board of the SPC or SPC and your computer - indicates broken connection or bad USB cable. POssibly a fault with the mainboard of the SPC itself. Error ?Cause *Remedy Scanner error ? Lamp has burnt out. * Replace the scanner lamp. ? Power is turned on without unlocking the scanner. * Unlock the CR. ? The scanner carriage is interfering with any other part. * Remove the obstacle. * Replace the scanner carriage unit.

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