Question about Dell 3000cn Laser Printer

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Keep getting 091-972 Insert Drum Cartdridge error..

Hi yall,
I have a Dell 3000CN printer and it's now not detecting the drum cartridge that I install in it. I've purchased a couple of new ones already and the message is still "091-972 Insert Drum Cartdridge".
It must be a sensor thing, but where is it and how do I fix it? Or if not fixing it at least fake-it that the printer thinks a drum cartdridge is in.
and I'm out of waranty so I can't call Dell without dishing out mucho $
Please help....
-issam

Posted by on

  • bandak Jan 04, 2008

    Hi,

    I tried the steps to Init NVRAM, but no luck still got the same message after turning the printer back on.



    -issam

  • bandak Jan 05, 2008

    Ninjakid, yeah the drum is in place and totaly "clicked", still no luck.

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Try this

  1. Press Menu.

  2. Press Keep getting 091-972 Insert Drum Cartdridge error. - d_bottonb.gif until Configure appears, and then press or .

  3. Press until Maintenance appears, and then Keep getting 091-972 Insert Drum Cartdridge error. - d_bottonb.gifc="http://i.fixya.net/uploads/images/r_bottona.gif" alt="r_bottona.gif" class="h_miKeep getting 091-972 Insert Drum Cartdridge error. - r_bottona.gifsrc="http://i.fixya.net/uploads/imageKeep getting 091-972 Insert Drum Cartdridge error. - arrowbutton_sa.gifif" alt="arrowbutton_sa.gif" class="h_mi" /> .

  4. Press d_bottKeep getting 091-972 Insert Drum Cartdridge error. - arrowbutton_sa.gifmi until Init NVRAM appears, and then press r_bottona.gif or arrowbutton_sa.gif .

  5. The Init NVRAM Are you sure? message appears on the operator panel. Press arrowbutton_sa.gif .

  6. Turn off the printer, and then on again.

Posted on Jan 04, 2008

  • ninjakid Jan 05, 2008

    Did the new drum click into place? Here is a quick list on drum replacement in case you don't have them.
    1) Remove the protective sheet from the drum cartridge.
    2)  To insert the drum cartridge, push up the lever on the right side of the printer. With the lever in the upright position, hold the drum cartridge by the handle, align the arrows on the drum cartridge with the corresponding arrows on the printer and guide the cartridge in until it snaps into place.
    3) Pull down the lever on the right to lock the drum cartridge in place.
    4) Close the top cover.

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Posted on Jan 02, 2017

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Print the Gradation [ESS] Test Print On the Printer
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