Question about Samsung WF337AA Front Load Washer

2 Answers

Draining issues Just got a Samsung wf337 in September. Now it won't drain (after just 3 months!!). Called repairman and he says that pet hair clogs the drain pump and it needs to be replaced. I have 2 dogs and get dog hair all the time. Is this going to keep occurring? Is there a solution? Has anyone else experienced this?

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  • erikf1959 Jan 04, 2008

    The washing machine does not have a filter. The wash waters go directly from the tub into the machine's drain pump for discharge.

  • dollymama May 11, 2010

    How do we access the pump on this machine to check for a clog? Have same problem stopped draining mid-cycle, only 4 months old!

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2 Answers

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I just fixed a similar problem on my Samsung WF337 The machine was making a grinding noise during a wash cycle. After entering 'service mode' (see the "Washing Machine Technical Information booklet that came with your machine) and testing the drain pump operation I determined that the pump was the source of the noise. Eventually I found that a nickel had worked it's way into the drain pump. The manual does not address how to access or clean the pump so I thought I would post instructions.

  • Unplug the machine and turn off the water supply.
  • Remove the silver back panel by taking out the two phillips head screws, pushing the panel up, then pulling out on the bottom.
  • Under the tub, you will see the pump with two hoses attached. The black hose is the inlet from the tub and the white hose is the outlet to the standpipe
  • Draining issues - 6524545.jpg
  • Using a cup and/or a towel to catch excess water, remove the hoses by squeezing the spring clamps and sliding them aside (slip joint pliers make this easier) then pulling the hoses off of the fittings on the pump.
  • If you need to take to pump out: Remove the three bolts (12mm hex head). I used a 1/2" drive ratchet with a 6"extension.
  • d6a0b69.jpg
  • Unplug the power connector from the pump.
  • You can now lift the pump assembly out of the machine and remove any obstructions. To get the coin out, I had to shake the pump a few times and reach in with my finger to dislodge it.
  • And as always installation is the reverse of removal. Don't forget to reconnect the power cable to the motor and turn the water supply back on.

Posted on May 03, 2008

  • 2 more comments 
  • wkw55 Jul 24, 2011

    This worked! Thank you for your posting. Found a coin in the pump. Whole process took about an hour.

  • Todd Glotfelty
    Todd Glotfelty Aug 11, 2011

    Same here...thank you - coin (nickel) found - seems to be just the right size to lodge itself in the pump that has no trap.

  • paul ross Feb 11, 2013

    This did not fix my issue. Disassembled per your instructions (great job) and did not find anything foreign in the pump or hose. Washer fills, spins, rinse, but won't drain. Other symptom is that timing seems off. for example, it takes a long time (2-3 minutes) after pressing start before the door locks and water fills. Any ideas?

  • Todd Glotfelty
    Todd Glotfelty Feb 18, 2013

    A 1-1/2 year later and still having issues with draining and stability of the WF337 unit

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  • 1,294 Answers

How does pet-hair get into the drain pump? Your filter should be blocking it. Just snake out the drain hose and the stand-pipe, things should be fine...........Clean out your pump, refer to manual. Plug off the wall first before these jobs.

Posted on Jan 04, 2008

  • 1 more comment 
  • prem mathew Jan 07, 2008

    If so you have to gain access to the pump & clean it out; refer to your manual (something which is seldom read).......

  • fiveolddogs Jul 06, 2011

    Bucktuckian, thanks for this - saved me a service call. Our washing machine just stopped working mid-cycle. Would not drain or spin, but made that rattle sound while trying. I dismantled per your instructions and found part of a wooden popsicle stick lodged in the pump. After removing and reassembling, the machine is good as new.

  • paul ross Feb 11, 2013

    This did not work for me. Disassembled and found nothing blocked or any foreign material. Even replaced pump and it still doesn't drain. Spin fine, Rinse fine, No drain....only other symptom noticed is that the timing seems off. for example, it takes a long time (2-3 minutes) after pressing start before water door locks and water starts.

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We have a Samsung washer wf337 the code of came on and now it makes a buzzing sound but won't run.


Hello. If you experienced a power failure and the washer is not working now, most likely the main board was damaged due to the current surge when the power was restored. However, if I've mis-understood you, you could have a jammed/clogged drain pump. This pump can be accessed through the rear cover of the washer. Use a wet-dry vac to pull out any remaining water from the unit(have an old bath towel ready also--just in case), remove the hoses to the pump and carefully check it for foreign objects--coins, keys, screws, hair pins, bra under-wires, etc...make sure when replacing the hoses that they are fully inserted onto the pump nipples and the clamps are back in place tightly. If you are hesitant about any of this, call for service!

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There are several reasons that a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.

INSTRUCTION BELOW
# A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.
# 2 If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.
# 3 Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.
# 4 Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.
# 5 If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall

Regards.

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There are several reasons that a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.

INSTRUCTION BELOW
# A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.
# 2 If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.
# 3 Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.
# 4 Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.
# 5 If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall

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Hello.

There are several reasons that a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work
down to the more difficult causes.

BELOW ARE TOOLS AND INSTRUCTION THAT WILL HELP IN SOLVING THE PROBLEM.

1 A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.

2 If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.

3 Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.

4 Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.

5 If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall.

Thanks.

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Hello.

There are several reasons that a washing machine,or dishwasher won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.
1 A dishwasher won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.
2 If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.
3 Loose or broken belts could also prevent a dishwasher from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.
4 Another possibility for a dishwasher to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.
5 If all of the above steps fail to produce a dishwasher that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall.

Thanks.

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1 Answer

Won't spin out water but pump works


There are several reasons that a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.

1.A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.
2.If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.3.Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.
4.Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.
5.If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall.
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Dishwasher will not drain


Hello,

There are several reasons why a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.

Find some possible cause and how to solve the problem:

A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.

If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.

Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.

Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.

If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall.

I hope the above helps;

Good luck.

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1 Answer

Bosch WFMC640 washer will not drain


Had the same issue.  Just pulled the machine apart and found the exhaust/checkvalve was clogged with wash sludge.  Incidentally, we have pets.  Looking for the part as I type.  Found something called a "ball sump".  Does anyone know if this the same part? 

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Go to a DC14 there is a reason why Dyson calls it the Animal. It's ment for all the pet hair and things like that, listen to what Dyson recommends you, they know their products well.

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