I have had the same problem. That error represent a document still in the scan path. You will probably find there is no paper in the scanner. I tried this and it works every time. On the top of the scanner there is an access door. You will find this just above the discharge rollers. Open that door and either blow air in the compartment or blow hard using your mouth to clear dust. Close the door. That should resolve the problem. It is my guess that dust collects on sensors and the scanner is tricked into thinking there is paper in the path.
Hikerman is on the right path! U18 codes can be generated by paper in the scanner, but also by anoying paper dust. There are several sensor holes you will see (lower and upper) when you open the scanner transport. There is also the paper exit sensor that Hikerman talks about.
My advice... get some canned air and blow the heck out of every hole you see in the transport path.
Thanks for leading me down this road. I blew the heck out of the scanner, no dice. I then noticed what was actually the page sensor and the one on the bottom (base portion of the scanner), had come unseated and was partially blocked by the metal. I unscrewed the metal plate that covers it and noticed that there were no screws attaching it, but some "bumps" and a flang, I reseated and worked like a charm.
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Error 55: "Lamp I2C error reading from DAC". Operator log message: "Cycle power, if problem persists, call service.". This error is involves communication errors between the LED AY and the DAC. A couple things can be done to alleviate this issue but unfortunately, as a user, you can only perform the first step. The other steps require a Kodak Field Engineer to complete. First step, upgrade your Firmware. Firmware updates can be found at the following web page: http://graphics.kodak.com/DocImaging/US/en/Support_Center/Document_Scanners/Production/i5200_Scanner/Support/Drivers_And_Downloads/i5000_Series_Scanner_Firmware/index.htm. If you still experience issues following the firmware upgrade, call Kodak Service & Support to schedule a field engineer to be dispatched to your site.
Several years ago, Kodak stuck it to the owners of Kodak scanners. A simple, inexpensive consumable, tires, were taken off the market as a cheap thing to buy and they made it part of a care kit which just sent the price sky high.
If you own a 2500 Kodak scanner you can replace the retard tires with #13 O rings. They can be purchased from any Home Deport, Lowes....You will need a total of 12 O rings and that will cost you less than a buck. They work!!! I have been using them without incident for 2 years.
you need to check on the connecting cables if damage replace,you can as well check my computer in system programms on monitor/visual display unit to see new device connected to system, after that restart your system.
Most likely the scanner has dirt on the glass that is over the imaging array or the glass may be scrached. If the glass is scratch, the imaging CCD array need to be replaced. If you do not scan the rear of your documents, you can swap the upper with the lower in the case that one is scratched.
The imaging array are the green long bars, one at the bottom of the paper path halfway inside the scanner and the other is above it. Look closely for a small spot of black toner or dirt stuck
on the glass. Take a soft cloth, wet it with water or alcohol if needed and clean the glass.
Pass you finger over the glass, try to feel if all of the toner or rubber residue has been removed.
You might try looking at the specific area were your documents image is getting the line. It will
help you pinpoint where you should clean. CAREFULL not to push on the glass as this
might break it. Hope this helps.
Go to Kodak's website and download the scan verification tool (the SVT), and see what it tells you. I use the 2500D with an Adaptec 2940 SCSI controller, and a 50-50 pin SCSI Cable. I use the twain driver from Kodak's website and paperport 9 software. This combination seems to work.
Don't worry about the clean roller message. It is just a reminder much like your scheduled maintenance light that appears in your car.
Start Failure can occur for a number of reasons. When you get a start failure message close your scanning software and reopen it. Sometimes your connection may degrade if left idle. If that doesn't work shut down the scanner and pc. Turn on the scanner and wait until it is fully initialized before turning on the PC. These steps have resolved that problem for me. Lacking a manual, I just try things. Good Luck