Question about HP Photosmart 3210 All-In-One InkJet Printer

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Hp photosmart 1600 all in one won't connect

I recently had to redo my computer from factory because of a virus, and now my printer all in one will not connect. I'm running windows xp and the printer worked great till I redid it from factory. can you please help me???

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  • 188 Answers

Hi Lilaclea,

Please click on the web link given below and download and install the printer software to get the issue fixed.

Connect the printer using USB to the computer and stat installing the software.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=390315&cc=us&lc=en&dlc=en&product=390315

click on the operating system.
Click on download only and save the file on your desktop.

This should fix the issue.
Have a great day!

Posted on Mar 27, 2008

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Posted on Jan 02, 2017

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HP photosmart C4385 scanning problem


Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.
Having said that there are several things that can cause a problem between the printer and the software;
1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.
2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.
3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.
4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.
5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download (www.hp.com) and install the most recent full feature software and drivers for your operating system.
6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.

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I have an HP Photosmart C4300 series and it won't scan. It says "USB or wireless not connected". However, it prints and everything is connected!


Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.
Having said that there are several things that can cause a problem between the printer and the software;
1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.
2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.
3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.
4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.
5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download (www.hp.com) and install the most recent full feature software and drivers for your operating system.
6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.


And as a side note - HP offers a 12 month tech support warranty and the will support a product for a fee after that period. Perhaps the phone system did not hear your model correctly?

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I can help you when you tell me witch printer you have.

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