Question about Canon I960 InkJet Photo Printer

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Stopped printing mid page. Wouldn't eject. Now it won't even switch on properly

A friend of mine had an i960 Canon Printer and it stopped printing and the paper was half way through a document.
I suspected a hang or software problem but it wasn't that at all. I got it eventually to cancel all print tasks and do a single paperfeed but the troubleshooter shows no errors with ink tanks or anything.

I took the printer to my home and put latest drivers on my PC for this printer and it refuses to print anything. Even when switching it to standby - instead of getting a continuous green light I get a flashing amber one. This to me indicates some kind of hardware fault but I'm no expert and can't work out if the printer has failed. It's about three years old but has only had very light use by an old lady of 84. So it's not as if she's thrashed it to within an inch of its life! I have no idea how it can be fixed without sending it back to Canon who would no doubt charge more than the cost of a throw away and buy a new one.
In such a case, Canon is going to be the last type I look for. Though I have to say my ip3000 Canon is still going strong and never a hitch. Anyone got any ideas before I tip this one and start again?

Thanks Remove the underscore/space between whisper and tread, to get my correct email.

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  • Jeremy Prior Jan 04, 2008

    Wow. This sounds promising. The only problem is I'm in the UK not the USA but I guess there are Canon depots here. However, I had better tell you what the flashes are.

    First switching on you get 1 Green and reverts to Amber for a moment.

    Then it flashes 1,2,3, Green/Ambers and pauses on green for 1 second

    Then it flashes green/amber again in a similar way and does 1,2,3,4 x green/amber and pauses on green for one second and repeats this 4 flashes permanently never getting to the point of permanent ON for Green.

    The paper is in place. The exit tray is open and ready.

    Lifting the front to try to make the ink heads draw to the centre for changing tanks etc, simply doesn't happen, you lift the lid and it just stays in the ready position over on the right and the Green light is still doing its 4x flashes and pause. I think it is stuck in that mode for ever.

    I couldn't get the Troubleshooter to work because it won't even do a test print.

    I tried pressing and holding the on off button and also the paper feed button in the hope it would do a self-test but this apparently doesn't do a thing.

    I haven't got the manual with me but I have got the original drivers disk, though I suspect this is a hardware failure from the light feedbacks.

    I'd be most interested to know what you think this says - as I've all but told the owner it's ready for the tip !



  • Jeremy Prior Jan 05, 2008

    I hope the rather ominous silence since my posting doesn't indicate that my problem is the same as the one on December 29th where the member was advised.... QUOTE

    "the waste absorber pads in the bottom of the machine need to be replaced and the error code reset. this should be done by a service center it is very messy."

    If the printer I'm trying to fix does need that then I'm appalled that a printer that has had such little use should have something clogged up inside and need costly bench work to get it going again. This seems like the archaic days of Photostat Printers of the 1960s when engineers had to call twice a week to sort out cleaning and problems the end-user was prohibited from attempting to solve. I think that's a pretty poor show. These printers are supposed to be user-friendly - surely there should be a removable muck tray that the user can clean and then reset the machine error codes from instructions in the manual?

    I hope mine isn't that problem but I bet it is.

    Regards and thanks for your help.

    I remain pessimistic.




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If you read the number of green and amber flashes that the machine makes i can tell you the problem and suggest what to look for. i am a certified Canon tech for this product. there are Canon repair center all over the united states that can repair this printer for you. or you can let me know the number of flashes and i can help you. let me know

Posted on Jan 04, 2008


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