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Ordered from catholic discount products. order #74630, customer #64992, navyst. christopher metal, paypal paid these people 52.98, have not been emailed or heard from this place. lsch1743
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the process is to contact the supplier by e-mail and request the refund be paid back to your account in paypal
then forward a copy of the e-mail to paypal requesting that they action it from their end as there is a dispute and the item was returned as not what was ordered
Technically, this is ''fixya'', but I'll answer the question...
If you paid by credit card, call your card co's customer service number and officially file a ''dispute'' of the charges. Explain what has happened when trying to contact the company; (that is the _most_ important detail of your dispute).
If you paid by check, then ''sorry but...''
If you paid by PayPal, you can do the same as with credit card. File dispute with PayPal. (NOTE: You only have 45 days from the payment date to file a dispute with PayPal).
First I would try to go through Sears confirm the status of any order you had placed. If you go to the Sears homepage, click on "customer services" to view purchase/order status. If that does not give you any information, call or e-mail the addresses/numbers for order and product inquiries that are also located on the customer services page. It would probably be a good idea to have a paypal transaction number handy if they request it.
If all that fails, the final option would be to contact paypal and file a dispute with them.
Suggest you contact Paypal about this problem rather than Fixya. Go to the Paypal page for your country and look for Contact Us near the bottom of the page.
You can only track shipping if you paid for an item to be sent by Recorded Delivery (UK Royal Mail) or used some other type of postal service where a signature is required on delivery. I suggest you ask at your Post Office or check out the website for whichever postal service you used.
The PAYPAL Seller Protection Poliicy requires proof of delivery (e.g. an online tracking number) if a buyer files a claim, chargeback, or reversal for either an unauthorised payment or if an item they bought has not been received.
Actually, you do not want to reduce the product name. When you make the deposit from PayPal, you want it to be for the full amount the customer paid. Then add a second line with a minus amount for the fees, and the account of paypal fees (expense). This way, you split off the fees paid to paypal as an expense, and the bank reconcile matches.
Attempting to reduce the ProductName will only result in tax liability issues, as you have to charge sales tax on the full amount the customer was originally charged.
Using a negative line on the deposit to split the paypal fees off is a much cleaner process, and causes no confussion for the accountants.
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