if you are using windows vista use the following above link to download the new driver.
1) Please install the Disney Pix 2 software and the Disney Pix Micro Downloader to your computer via the software CD that came with the Disney Pix Micro
2) Please double-click on the "Setup" to begin the install of the Pix Micro drivers. The User Account Control will appear warning you that a program is trying to run. Please click "Allow".
3) Complete the install of the driver by following the prompts.
4) After the install completes, you are prompted to restart the computer. Please select "Restart now" and then click "Finish".
5) You can now delete the Setup program from your computer
6) Connect your Disney Pix Micro to the computer and wait for the device to install.
7) Double-Click on the Downloader shortcut to open the downloader
Now the Pix Micro Downloader is open with the correct privileges and the Pix Micro camera is connected. If you click the "Download" button. A dialog box appears saying "Pixel Up".
Please click the "OK" button and the download will complete successfully. The images can even be deleted via the downloader after the images are downloaded. Although, every time you open the downloader, you must run it as an administrator and every time you download, the "Pixel Up" box will appear.
If you are having a problem installing a product that uses InstallShield as their installation tool, and the steps below do not resolve your issue, you will need to contact the vendor of the software, as we cannot provide further support. Your vendor, who used InstallShield as an installation tool, created the product that you are trying to install. It is very likely that the error you are getting is related to how the vendor used our product and only the vendor would know which InstallShield product they used, which version and how they programmed it. Thank you for your understanding and patience.
This article applies to the following errors when trying to install an application that uses InstallShield:
Error extracting support files
Error installing Ikernel.exe (0x any number)
Access is denied
Error loading Type Library/DLL
Different troubleshooting steps are necessary for different version of InstallShield. To check the version of InstallShield Professional that was used to create the setup, take the following steps:
1.Right-click on the setup.exe
3.In the Properties dialog, select the tab labeled "Version".
4.Near the top there will be a filed labeled "File Version". The number specified here will tell you approximately what version of InstallShield was used to create this install.
InstallShield 5.x and 3.x
If the version of InstallShield is less than 6.00, see article Q100198, HOWTO: Eliminating General Setup Initialization Errors.
If the version is 6.00 or greater, continue with the following steps.
Setup initialization errors can be caused by a number of factors. This is a non-exhaustive list of possible resolutions:
1.Insufficient permissions on the machine. If you are using a Windows NT or a Windows 2000 machine, you need to have administrative permissions to run an InstallShield Professional 6.x setup. Make sure you have the correct permissions.
2.If you just ran an InstallShield setup, the engine takes a few seconds at the end of the installation to clean up. During this time Ikernel.exe (the engine file) is running in memory from a previous process. That is why you are not allowed to launch another setup. Waiting a few seconds and running the setup again should resolve this.
3.Check and make sure Ikernel.exe is not in memory. If it is, and no setup is running at the time, end that task and restart the system.
4.Clean out the Temp directory.
5.Delete the Program Files\Common Files\InstallShield\Engine folder and then rerun the setup.
6.Reinstalling Internet Explorer (IE) 5.x can also repair a number of corrupted/missing core Windows files from your machine, so reinstalling IE 5.x and the NT service pack is also suggested.
7.Another possibility is that you do not have sufficient COM permissions. For information on how to troubleshoot this, see article Q104986, INFO: Initialization Error Troubleshooting.
8.The other potential cause is a missing Stdole.tlb file. This is a core Windows file and should exist on your machine. Make sure that if you get this file from another machine, the machine is running the same operation system as the machine you are trying to run the setup on.
9.If you are trying to install to a Windows 98 machine, download and run Dcom98.exe from the following site: http://www.microsoft.com/com/dcom/dcom98/download.asp.
10.Make sure that you are using the latest version of the InstallShield engine. To install the latest engine see article Q105097, INFO: Install the Latest Version of Ikernel.exe