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Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix.
Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ........
in the manual it says
Turn on the MP3 Player by holding the PLAY/PAUSE button.
2. Take the USB Cord and plug the corresponding ends into the MP3 Player and a Computer.
3. When connected the LCD Display will either say “USB” or “MTP”.
4. Press the “M” (mode) button to switch between “USB” and “MTP” mode.
“MTP” mode will only work, when your player is connected to Microsoft® Windows® XP and Windows® Media Player 10.
The MP3 Player will only work in “USB” mode when it is connected to Windows® 98SE, ME, or 2000 Professional.
is this helpful.Take your time sometimes these things don't work because you've missed out one step so go slow and try it two or three times before you give up
1. Turn on the MP3 Player by holding the PLAY/PAUSE button. 2. Take the USB Cord and plug the corresponding ends into the MP3 Player and a Computer. 3. When connected the LCD Display will either say “USB” or “MTP”. 4. Press the “M” (mode) button to switch between “USB” and “MTP” mode. “MTP” mode will only work, when your player is connected to Microsoft ® Windows® XP and Windows® Media Player 10. The MP3 Player will only work in “USB” mode when it is connected to Windows® 98SE, ME, or 2000 Professional.
1. Start Windows Media Player 9 and connect the MP3 Player to your computer. 2. Click “Copy to CD or Device”. 3. In the drop-down list, on the “Items to Copy” pane, click the play list, category, or other item that you want to copy. 4. Clear the check boxes next to any files you do not want to copy. 5. In the drop-down list, on the “Items to Copy” pane, click the device that you want to copy files to. 6. Click the ‘Copy’ button. 7. Repeat steps 2-5 for any other items that you want to copy to your unit.
1. Start Windows Media Player 10 and connect the unit to your computer. On your player’s display it should say ‘MTP’. If not, then while the unit is connected press the ‘M’ (mode) button to change from ‘USB’ to ‘MTP’ mode. 2. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts. In the Device Setup Wizard, select Manual. 3. Click Finish. 4. Select Library option. On the right pane select Sync List. 5. From the left pane you can select the Play list or Library and you will see the content songs in the center pane. 6. Select the songs from the center pane, drag and add them to the Sync List. 7. Click the ‘Start Sync’ button in the Sync List pane. 8. Repeat steps 4-7 for any other items that you want to copy to your unit.
Sorry but there are no specific drivers on the CD for this player. I've had this player since '05 and was trying to get it installed under Windows Vista with only limited success. This player seems to work best with Win XP.
The c150 has two modes of operation MSC and MTP. In MSC mode Windows recognizes the player as a flash drive. You create folders using Windows Explorer just like you do on any hard drive and then copy your music files into the folders. The second mode (MTP) works with a music player such as Rhapsody or Windows Media Player (ver. 10 or higher). SanDisk bundled Rhapsody on their CD and I just installed it (today) on my Vista PC and it seems to work OK. Any files dropped on the player in MTP mode are invisible to the music player running in MSC mode. However, all files added to the player, regardless of the mode used, are visible as one big happy list when you use the player.
You set the mode you want to use before plugging the player into a USB port by going to "menu/settings/USB" on the player then choose either MSC or Auto Detect (defaults to MTP).
SanDisk has very little tech support info about this player on it's web site. I hope this is helpful.
Ok when you hook it up and it says MTP just push and hold the Play pause key till it says Usb then it should recognize it .....
now mine recognizes it on both usb and mtp i have win xp pro ...
If you do this and it doesnt work
If you are using Windows XP or Vista, make sure that the player is in the Media Transfer Protocol (MTP) mode. This can be done by pressing the M button. This button is located on the top of your mp3 player. Open Windows Media Player 10 or 11 and follow the directions for transferring (synchronizing) music. If you have Windows Media Player 9 on your XP machine, upgrade to Windows Media Player 10 or 11. This can be done by visiting www.windowsmediaplayer.com. If you are using Windows 98SE,Windows ME, or Windows 2000, you will only be able to transfer music using the USB transfer mode. Open Windows Media Player 9, and follow the directions for transferring (synchronizing) music. If you have version 9 on Windows 98SE or Windows ME, you will need to visit the Download Center for updated drivers.
First you need to set your Sansa m250 mp3 player to MTP mode:
) Tap your menu button and select "Settings" > "USB". 2) On this screen, make sure that there is a check next to "Auto Detect" and NOT "MSC".
Note: Music that was transferred to the player in "MSC" (Mass Storage Class) mode will not be accessible once the player is put into MTP mode.
However, the music can still be accessed by switching the player back to MSC mode.
To transfer a playlist using Windows Media Player version 10:
- Make sure device is showing as an "audio device" and in MTP mode - Create a playlist by right clicking a song in the library, add to>additional playlists>new or by saving a now playing list - Select the Sync tab and click "Sync settings" - Check "Synchronize device automatically" - Set "View" to "All Playlists" - Place a check next to the playlists they want to transfer to device - Media Player should then sync those lists once you hit OK.
Once you Sync for the first time a new folder "Playlists" will appear in your m250 using Windows Explorer. Once that folder is created you can even use Windows Explorer alone to create playlists, all you have to do is right click on a song and choose create a playlist. Double click on playlist > Reference Tab, on the window you simply drag and drop your songs.
This is what I recieved when I asked a third party for help with this same problem. I worked. Good luck:
The error you are receiving may be
resolved by changing the USB settings within your device. Your device
uses two different transfer modes that are automatically selected by the
device; the primary mode is MTP. MTP mode is what allows the transfer of
the license along with the WMA (Windows Media Audio) title. Can you
please complete the following steps to change the USB setting?
(Please note: Do not connect the device to the computer until step 4.)
1. Power on the device and select 'Settings'.
2. Scroll to and select 'USB Mode' (or 'Mode').
3. Scroll to and select 'MTP' (or 'PlaysForSure Mode').
4. Connect the device to your computer.
5. Open 'My Computer’ > Sansa e280.
6. Delete any WMA (Windows Media Audio) files you see that are of books
you cannot play.
7. Open the OverDrive Media Console and attempt to transfer the audio
hmmm i'm not familiar with the problem but try this.
First open your mp3 player and go to settings. Under the USB menu
change it to MSC. Then plug in the mp3 player to the computer. Open
the My Computer on your desktop, right click on the Sansa mp3 player
and click Format. Make sure Fat32 is checked and Quick format is
UNchecked. Then format the mp3 player. After that it should be clean
and work just like a USB drive.