Have you clean the printhead and reseating the ink cartridges?
heres the you need to do
-Reseat both ink cartridges
-Calibrate the printhead (Press menu button and look for calibrate printer to do it)
-Clean printhead (press menu then look for clean printhead choose deepclean)
-Press and hold Photo and copy botton at the same time to print your DEMO PAGE!
-If the black is absent it means the nozzles of the printhead is clogged you need to call kodak for printhead replacement Toll Free 1 800 421 6699. GudlucK
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