Question about Xerox Phaser 7300DN Laser Printer

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My Phaser won't print, even though other machines on the network are fine?

We have a networked phaser 7300 and none of our macs can print to it. We can hook up to each other and print to a different printer also on the network, just not the Phaser. We get and 'waiting for job to complete' message or 'printer not responding' . We are told to switch on apple talk, which already is switched on? We have been printing to the machine for 2 years, and suddenly there's nothing?

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I will start not knowing what you have already done but, here goes.
Start first by looking at the port on the printer where your ethernet cable is connected. Look for the green power light, see if its illuminated. Then look at the data light to see if its flashing.
It it is not, check the port and the cable running to the machine.
Have you plugged another printer or device in to the same port that the printer is on to check its functionality? Can you enter the IP address into your Browser,and pull up the printers properities on the browser.
The other thought is that the settings were on Auto in DHCP and the machine changed IP addresses. Do you have a saved configuration page on the machine that tells you what IP address was assigned to the machine? If so, print another Configuration page and compare IP addresses. If you have to reset. Set IP to Manual. And set a static IP address.
Either a dead port or an addressing problem seems most likely.
It's far less likely, although possible that one of the machines boards are bad. Or a hard drive has failed internally. But most of the time when that happens, the machine senses it and gives a fault code indicating what network problem has occured.
You can also check the job status button, see if there is a job hung up as a held for resources, if someone sent a print job with the wrong paper size ot type selected it may be backing up the printer waiting for that specific media to be loaded. Once you delete that job, It will print previous jobs.
Supplies are a possibility, but you should see a message to replace whatever item is low or out.
I do suspect, one of the first 2 issues, a dead port due to the port or cable, or an address change on the machine. That really sounds like the most likely issue

Posted on Jan 04, 2008


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