It's been awhile since I last owned that specific iPod, but I think what you have to do is plug it into iTunes, go to the iPod window, and click the button that says "Restore". Once it has finished restoring, make sure you set it up as a "new iPod". That should do it.
Please note that by restoring you are wiping out all of the content on the iPod. After everything is wiped you will have to sync your iPod in order to restore the previous content.
Is it a iPod Touch or iPod Nano?
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