I'm sorry to hear you are not receiving your telephone calls. As I understand your quesiton, you say all incoming calls go directly to voice mail.
I do not have experience with your make or model but I want to try to help you solve this trouble.
I have had several cellular phones that offered a feature called "Answering Machine". When set in "Answering Machine" mode, I could not receive incoming calls. All incoming calls went directly to my voice mail. I learned this when I inadvertently set my phone to use this feature. I turned it off and I started to receive phone calls again immediately.
I can't say this will solve your problem, but I hope it leads you to a solution. I know how frustrating it can be when you depend upon your cellular telephone and it doesn't do as you expect.
I hope this is the answer that fixes your situation. You may have to call your service provider for a resolution.
Thank you for posting your question on FixYa.com
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