Question about Disney Mix Max Digital Media Player

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POC Mix Max

I was downloading a video to my Mix Max, When I try it, It said Format Not Supported, I tried again and it went to a black screen and I can't make it work anymore. Can you help me.

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Re: POC Mix Max


Go to this site, and follow directions "Exactly" and it should work.

Posted on Jan 10, 2008

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I have a Disney Mix Max and the movies won't load. Please help me. Thanks

Your problem may be that your movies might not be in the correct format. The Disney Mix Max only accepts files that are MP3 and WMA for audio, JPEG for video, and WMV for video. If the video that you are trying to load is not in WMV format, you will need to format it is so that it is in WMV. Converters can be found at , generally for free or little cost. For the Mix Max user manual, click here. Resources-;rnav

May 03, 2011 | Disney Mix Max Digital Media Player

1 Answer

I've downloaded music videos on my mp3 player but when i try and play it back it says not supported. why is that?

Check the instructions for compatible file formats,
It will only play certain file types and some will have a max resolution EG.(320x200)
If you are really keen you will need to download a file format convertor, is one of the easiest places, search for video file format converters and get a free one

Jan 05, 2011 | MP3 & Digital Media Players

2 Answers

My Disney Mix Max says that it will take wmv video files from my computer. I've tried it a few different times. It seems to put it on the device but when you try to play it my Mix Max Screen says ''File...

Download and install the Window Media Encoder.
1.1 To make WMV content, you should download Windows Media Encoder from the
Microsoft Website to download Windows Media Encoder 9 Series.
File name: WMEncoder.exe
1.2 Then, install the Windows Media Encoder.
2. Procedure of convert video file to WMP9.
2.1 Open the Windows Media Encoder software
2.2 After WMV Encoder start, new session window will be show as below, select the
“Convert a file” Icon and click “OK”.
2.3 Then select and choose the input source (WMV file) and the output file on the File
Selection Dialog Box. After that click “Next”.
2.4 Select “Pocket PC” for the contents distribution and click “Next”.
2.5 Select “Pocket PC standard video (CBR)” for the video and select “CD quality audio
(CBR)” for the audio, then click “Next”.
2.6 Input the contents (i.e. Title, Author, etc) as desired then click “Next”.
2.7 When the Setting Review Dialog Box appear, click “Finish”. Then the input WMV file
will start encoding automatically.
2.8 Then press “Stop” icon as soon as encoding is started.
2.9 Then the Encoding Results will pop up on screen, click “Close” to close the
Encoding Results dialog box.
2.10 Click on “Properties” tab.
2.11 Then the “Session Properties” dialog box will appear on screen.
2.12 click on the “compression” tab and then click the “Edit” box.
2.13 For the Custom Encoding Settings, under “General”, make sure to set the media
types of Audio to “CBR”, “Windows Media Audio 9.1” and Video to “CBR”, “Windows
Media Video 9”.
Then click on the “259Kbps” tab.
2.14 Please be sure you must follow the below setting, otherwise, the DMP9050 will not play
for the WMV file.
Audio format: 128 kbps, 48 kHz, stereo CBR
Video size: 220 x 176
Frame: 30 fps
Video bit rate: 384K bps
Key frame interval: 5 sec
Decoder complexity: Simple
NOTE: Make sure the setting is correct before starting the encoding process,
otherwise, the DMP9050 will not play for the WMV 9 files.
When finish the settings, click “OK”.
2.15 Click on “Apply” to access the setting, then click on “Start Encoding”.
2.16. When the Pop up dialog box appear, click “Yes” to start the encoding process.
2.17 Encoding in progress, the process time depend on the size of WMV files.
2.18 When it is finished, the Encoding Results dialog box will appear. Click “Close” and the
output WMV file can be played by the DMP9050.

if you have Vista with Windows Media 10 or later by default, then you will need to install the Windows 9 library runtimes. It can be done. This works on XP and Vista

Mar 13, 2009 | Disney Mix Max Digital Media Player

2 Answers

Disney Mix Max

Oops, correction ... I reset it again and tried it and it came right on. It looks great, it sounds great. If you look on the bottom of the player you'll see a tiny pin-hole. Just stick a needle or pin in it, reset it and try again. Good luck.

Oct 22, 2008 | Disney Mix Max Digital Media Player

1 Answer

Puting videos on

The Mix Max isn't an MP4 player. It's an MP3/WMA audio player and WMV (Windows Media Video) player. Even if you do put MP4's on the same way you put your music on it won't even know it's there. The videos have to be in WMV format to begin with and then they have to be properly encoded for play on it.

Check out #7 at
It has a PDF download with instructions on how to properly encode videos so that they will play on the Mix Max.

May 27, 2008 | Disney Mix Max Digital Media Player

3 Answers

How do you put movies dvds and videos on your mix max mp3 player?

I think I've covered this one before... not sure though so here we go...
First of all DVD's are copyrighted and digitally encoded so that they can't be copied to your computer or other devices. Windows Media Player can't rip them because of this encoding. Not only that if you were somehow able to copy it to the player the Mix Max can't play DVD formatted videos, it can only play WMV (Windows Media Video) formatted videos that are properly "encoded" for play on the Mix Max.
Check out the link below for how to properly encode your videos for play on the Mix Max.
It has a PDF download with instructions on how to properly encode videos so that they will play on the Mix Max.

May 08, 2008 | Disney Mix Max Digital Media Player

14 Answers

How do you put movies dvds and videos on your mix max mp3 player?

Ok these are the directions from start to finish.

You need Prism Video Converter and Windows Media Encoder 9 series. You can google both and download for free. You use Prism Video Converter to convert AVI or whatever file to WMV and then use Windows Media Encoder 9 Series to convert the WMV file to a WMV9 file. I know its stupid but if you follow my directions it will work and it cheaper then buying the individual cartridges. Once you have these installed do the following.

Click and open up Prism Video Convertor.

Click to "ADD FILES" on top toolbar. Find and choose the movie you want to convert and double click on the movie and it will add it to the list. Add all the movies that you want to convert. Each one takes about an hour.

At the bottom choose a different output folder. Then scroll through the OUTPUT FORMAT tab at the bottom and choose. .WMV

Click on ENCODER OPTIONS and change everything to the following:
Video Compressor------ Windows Media Video 9
Video bit rate ------------- 4096
Sound Compressor ----- Windows Media Audio 9.2
Sound Format ------------ 128 kbps,48 kHz Stereo CBR

Press ok and then click on VIDEO OUTPUT OPTIONS and change everything to the following
Make sure that there is a check next to RESIZE VIDEO "Shrink or enlarge video to selected size."
Width---- 220
Height --- 176

Make sure that there is a check next to CHANGE FRAMERATE

Click on OK and then CONVERT when the movie is finished you can move on to the next step



Open Windows Media Encoder 9

click on COVERT A FILE and press OK

Then choose your source file ( the movie you just converted with Prism)

Then Choose a new output file like make a new folder and name it MIX MAX MOVIES and click ok

On the next screen just press ok. Don't worry about the setting at this point because we will change them later.

Name the movie. and click ok and FINISH

Once the converter starts press the STOP button on the top toolbar., its RED, a window will pop up, click CLOSE to close the window. Then at the top of the converter click on the PROPERTIES tab. A window will pop open. Click on the COMPRESSION tab in the middle of several tabs. Click EDIT on the right hand side of the COMPRESSION window.

Now you should see 2 tabs. A GENERAL tab and a 259kbps tab

On the GENERAL TAB change everything to the following:

Make sure Video and Audio are both checked
Audio CBR Windows Media Audio 9.2
Video CBR Windows Media Video 9

Click the 259kbps tab and change to the following. ( If you see something I don't mention here THEN DON'T CHANGE IT )

Audio Format 128 kbps, 48 (NOT 44) kHz Stereo CBR
Video Size 220X176
Frame Rate 30
Key Frame Interval 2 sec
Video Bit Rate 384K (this is a little tricky. MAKE SURE IT SAYS 384K)
Buffer Size 5 sec
Video Smoothness 0
Decoder Complexity Simple

for a total of 521.02

CLICK APPLY and wait a few seconds for it to apply and then START ENCODING on top toolbar. When this movie is finished it will play on your MIX MAX, if it still says that the FILE IS NOT SUPPORTED then you have to go into the setting on the max and change the mass storage setting. There are 2 choices can't remember off hand what they are but choose the opposite one obviously and try again. Also you actually have to go to the movies or video tab on the max player not NOW PLAYING cuz that button is pointless.

any problems email me @

I have converted many movies that have worked on both our players so if you follow these directions correctly there shouldn't be a problem.


Jan 18, 2008 | Disney Mix Max Digital Media Player

4 Answers

How do i get videos on my mix max?

here it is, for those who nearly threw out those little things away, im not a techie but after 2 days i finally figured it out. whew! my 2 girls love youtube and music videos so for those who wants to get and play them instead of movies (the batteries on the mix max are not so good anyways) this is step by step, so be patient.

1. download youtube downloader (i usually download at cnet or sites you trust) to get those flv videos you like. (its quite easy to use and its free!!!)
2. download stoik video converter-(its free too) to convert those flv files to WMA, its quite easy to navigate but remember on the OUTPUT FORMAT choose wmv, i used WMV for ISDN 128, but...STILL in the output format click "edit profile" (scroll down to the end and you will see it) another window will pop out and change the frame size to 192x144 (mandymmof2 was right theconverted frame size should be at least the same size or smaller so thanks to him i was able to solve it)
3. go to windows media player or you can just open your converted video. drag it to the sync list, (but make sure your mix max is already connected and it says create a list to sync to mix max storage (internal/external whatever memory you choose to use)

remove and play...


you can delete it by clicking my computer, click disney mix max drive... the files you uploaded are all there to delete.

hope this helps!!

Jan 18, 2008 | Disney Mix Max Digital Media Player

1 Answer

Pirates Of the Caribbean Mix Max not working

Try using a pin to push the tiny reset button on the bottom of your mix match.

Jan 04, 2008 | Disney Mix Max Digital Media Player

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