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Cannot send or recieve faxes

When I try to send a fax I recieve a message telling me the fax failed because there was no dial tone I do not have a seperate telephone line for the all in one as i have broad band

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You cannot send a fax on a broadband connection, they should have given you a splitter, if not get one, the splitter is a small box like thing, it has two telephone sockets on one side and one socket on the other, the telephone line from the wall is connected on one side, on the other side you have to connect your adsl modem in one and your telephone in another socket, Usually the sockets have descriptions on them specifing which decive should be connected to the socket.

Now you should have a dial up modem(56Kbps internal or external modem) connect this modem to the socket which specifies, Telephone. Configure the modem. configure yor fax settings to use this modem. Now you can send your faxes.

If your ISP does not support dial-up then you cannot use it to send faxes.

Post back with your results.

Posted on Jan 04, 2008


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Cant send fax

Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
Sending faxes
  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
      • Check to see if you can recieve faxes.
    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

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I'm no expert but, did you try touching the online or hook button on the fax to hear the dial tone? Or connect a basic home phone into the phone jack at the wall the fax was plugged into. Do you get a dial tone. If no dial tone, call the phone company. If there is a dial tone, its the fax.

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