My sanDisk sansa e250 just froze up, my computer doesn't even recognize that it's plugged into the usb port. I can plug in other things to that same port and they show up in the computer as a removable storage device (F: I think). The screen on the MP3 player just says SanDisk and occasionally flashes to all white and then back to the logo. Could it be a hidden file, a virus, old age? Thanks Ever So!!!!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There are two connection settings in USB: MTP and MSC. For some reason MTP is the default, but it doesn't connect properly on all computers. Select MSC and plug the player in again, the computer will recognize sansa e250 but not show the driver just yet. It is installing recognition software (just basic drivers - nothing heavy) and it doesnt tell you what its doing until its complete. WAIT FOR IT. Once it is complete you will see both the sansa e250 and the removable memory slot in your "my computer" now you're good to go.
The XP did not recognize the device because I used a after- marked USB expander board that did not provide enough power to the device. Plugging to the Motherboard - attached USB port solved the problem.
sounds like a firmware program problem and will have to be replaced. You could download an updated firmware but you will have to get a pc connection.
After your device is plugged in, are you able to go to
"my computer" and see a drive folder that has your device on it.
Double check one more time - because i did not post one, but several solutions - did i reset the device? did I upgrade to the latest firmware? did I download the Sansa Recovery Tool and use it (you may have to remove the battery to update the firmware successfully or use the recovery tool)? did I try a different USB port on the same computer? did I try plugging my player into another computer?
If you tried all of the above, and it still doesn't work, then there is a hardware problem with the player and it will need to be replaced - call Sandisk and find out if you are still in warranty.
See if this helps:
-Close all programmes on your computer.
-Turn off your Sansa e250.
-Attach the cable into the USB port of your computer before attaching it into the actual e250.
-The scroll wheel on the Sansa should have turned on by now.
-Then it's just a matter of waiting for a few seconds.
-Try opening Windows Media Player to see if it detects your device.
Otherwise, be patient. Goodluck.