Hi There, this is quoted from
The GeekMom and I got the kids a Wii for Christmas. Last night, one of the remotes went funky - you could press the buttons and select options on the screen, but when you went to swing a golf-club, bowl, pitch a baseball or swing a baseball bat, the Wii remote acted like it wasn't there. I'm a GeekDad - I can fix this...I know I can...
- Fresh batteries - nope.
- Re-sync the remote - nope.
- Re-sync all the remotes - nope.
- Reset the remote - still nope.
So, I exhausted all the options for getting a remote to work given on the Nintendo support site and called (with gritted teeth) the customer service line...two days after Christmas. I expected the worst.
I was surprised. A very pleasant lady took my call within one minute of getting through the push-button maze to get to Wii Remote troubleshooting.
I explained what the problem was and what I had tried. She then asked me to check one more thing - the Wii Sensor - which checked out. Then the conversation went something like this:
Friendly Nintendo Help Desk Lady:
"Okay - I want you to take the remote, button side down and smack it into the palm of your hand two or three times."Russ:
"You've got to be kidding"Friendly Nintendo Help Desk Lady:
"No sir, do it hard enough that I can hear it across the phone line but not hard enough to damage the remote"Russ:
"You're sure?"Friendly Nintendo Help Desk Lady:
So, button-side down, the funky Wii remote got smacked in the palm of my hand three times....
...and the thing worked!
Hope this helps