Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Scanner problem the officejet 7310 says that i need to install or run hp software for this feaure when i try to scan.  I did this?  and my Mac (running Leopard) says that this device does not support scanning? What?

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Re: scanner problem


I understand that you are receiving the error to install the All-i n-one software while scanning from the printer front panel.

You have not informed whether the unit is connected in network or with USB cable.

However, follow the below given instructions to resolve the issue.

Verify that the communication between the computer and the printer is fine and the full version All-in-one software is installed in the computer.
Solution one: Verify that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running for the scan to feature to function. The Digital Imaging Monitor normally displays in the system tray in the bottom-right corner of the computer screen, which is next to the time. The Digital Imaging Monitor is ready when a check mark displays on the icon. This can take some time after startup to complete the initialization and for the check mark to display on the icon. If the Digital Imaging Monitor displays in the system tray, proceed to Solution two - Populate the destination list . Search for the file " hpqtra08 " in your computer and run the file. Solution two: Populate the destination list Here are the steps to set the scan options: 1. Open the HP Solution Center. 2. Click Settings. 3. Click Scan Settings and Preferences. 4. Click Scan to… Setup. 5. Click the Destination List tab. 6. If the Front Panel Destination List is empty, this is the reason the All-in-One is generating the error message, and you should continue with this procedure. 7. Click each program that you want to display in the scan to list. 8. Click the Add arrow. 9. Click OK. This should resolve the issue that you are experiencing with. Regards, Lawrence

Posted on Jan 10, 2008

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