Question about HP DeskJet 3820 InkJet Printer

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HP 3820 Deskjet Printer

When I try to print a page, an error message says that the printer cartridge carrier won't move because of a possible paper jam or other obstruction. I can't find any paper jam or obstruction after I lift the top lid. I can't find any paper jam or other obstruction by removing the back lid either. After closing the top lid, the printer spits out one piece of paper and then makes a clunking noise and then the green & yellow lights start flashing. I have unplugged the printer from its power source. I've uninstalled the printer software and then reinstalled the software. All to no avail. HELP!!

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Re: HP 3820 Deskjet Printer

Unplug power and put in back the plug to outlet observe ,If same problem occured remove printer ink , Unplug the power check the loading tray let little bit incline printer so that visible inside tray loading what ever struck inside .remove if any thing that not parts of printer.

Posted on Jan 04, 2008

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Re: HP 3820 Deskjet Printer

1) take a flash light and inspect the paper path just to make sure there really is nothing there.

2) print a test page from the printer by pressing the big button ( I think) one of the buttons, can't remember I work on so many models

3) take out cart. turn off then on, install cart. and do step 2

what happens

Posted on Jan 04, 2008

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I tried printing text including elaborate colorful artwork on the pages. Some of it printed but the text became increasingly smeared. Finally it would not print any more. Hours later I tried copying a...

2 possible causes: 1 - the ink has started to dry in the cartridges, it has become too thick for the heads to project on the paper correctly and in the end it has clogged the printing heads - replace the cartridges and run several deep cleaning cycles. 2 - hardware fault: either the data cable (the ribbon that connects the print head carrier to the mainboard) has been damaged and it will have to be replaced at a repair shop or the processor of the printer has just failed - this is terminal since it will be cheaper to buy a new one than to replace the mainboard. To make a pretty exact diagnose of the situation take out the cartridges and see if the printer recognizes the situation when you try to print something. If you get an error message then it's the data cable, if the printer is unresponsive then it's the processor - time for a new one.

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1 Answer

Paper jam error message. Done evrything possible but still can't resolve.

Please try this solution.
Remove the USB cable into the printer and leave the printer on.
Remove all the cartridges.
Close the cartridge door and wait for the INSERT INK MESSAGE to appear.
Disconnect the power cable and from the power source supply.
Move the carriage using your hand from the original position to the other side of the printer and then move it back to original position. Wait for couple of minutes
Reconnect power cord and turn on the printer.
Return all the ink cartridges and close the door. Wait for the calibration process.
Print the test page to check if it working.
Reconnect the USB cable and try to print again.
Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

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Even thought there is NO paper jam, I still get an error message:

Please try this solution :

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

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Bad cartridge carrier, probably uneconomical to get it fixed. However, try unplugging the power cord for 10 seconds. Good luck.

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Dear Teleios
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First ensure you have no paper jam and you just replaced both ink cartridges.
If the printer still does not print, or does not print colors or black ink, then the ink must have dried up on printer head/nozzles.
You can try using clean nozzles option from hp printer software several times, and see if this fixes the problem. If it does not you will need to physically clean printer heads inside with solvent and cotton. To do this you need to disassemble part of the printer.
Having same work done in a service centre should cost around 50 euros.
HP DeskJet 3820 InkJet is not an expensive printer, if you cannot fix it with a clean head / nozzles from software you may also consider buying a new one for slightly more than the price of a cartridge change.


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