Question about Philips GoGear HDD060 MP3 Player

1 Answer

Philips GoGear Mp3 player problem

I have a philips GoGear mp3 player 6gb it is froze up I cant get it to turn on or off, it wont charge when I plug it in and nothing happens when i hook it up to my pc, my pc wont even detect it anymore, how can I fix it? is it even fixable?
my email is walkingangel1974@hotmail.com

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  • ronjoy Nov 22, 2008

    my hold button is not working. I can not unlock it can you help?

  • AAES425 Jan 21, 2009

    I do have the same problem, can't get it to turn on, except the above solution won't help since when I plug it in it doesn't seem that the conneciton is working so I can't open up the device manager. Please help: aaes425@aol.com

  • Islandflower Feb 16, 2009

    I have just put music from my MAC to my 2GB GoGear... when I've got it plugged in to my computer, I see all the files, music etc, but when I unplug it, nothing shows up in the playlists on my GoGear I know they are there because I can see them on screen but now I cant turn it off... what am I doing wrong and how can I fix this?

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  • 8,596 Answers

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

Posted on Feb 11, 2008

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It's not broken.
You have to upgrade the firmware on the GoGear to resolve the issue.
The instructions and files that you need are on Philips website.

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if the player is od the battery may be dead and gone, if not there should be a vry snall pin holeon the player somewhere, once you find it stick smething of the correct size in the hole and push down for thirty seconds, if this doesn't work go to the Phillips website to find that player and search for answers.

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WARNING: this process will erase all songs off the GoGear.
Disconnect the GoGear from computer.
Turn the GoGear off.
Hold in the volume + button.
Reconnect the GoGear while holding in the volume + button.
Continue holding the volume + button.
After 5-50 seconds, Windows will pop-up a "Found New Hardware Wizard." - complete the wizard (BTW, you can take your hand ff the volume + button now).
Good To Go (Gear)!
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Freezes and wont charge


Try repairing the device:
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.

You may have to charge the device fully for 3 or 4 hours AFTER this process is complete.

-Tha Mp3 Doctor

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