Question about Garmin StreetPilot C330 GPS Receiver

1 Answer

Won't set to a new location

We left home in Montana in our new truck which has a gps, so the Garmin was in the suitcase turned off for two weeks. When we unpacked it to use in our other car in California, the garmin would not work properly. When we try to enter the state, we get as far as C and it selects Connecticut, and will not let us enter California. We upgraded the software in October, and have tried a basic reset. We really would like to get this operational. Any suggestions?

Shirley Folston

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  • 4 more comments 
  • Cheyenne104 Jan 11, 2008

    T tried it change. If I try to put in the State, California, I get as far as C and it offers other opitons available, and will not accept any more input. The unit thinks we are in Illinois and we have never been there. Any ideas?

  • Cheyenne104 Jan 12, 2008


    thanks for trying to help I have tried the reset button and also the master reset. I also held down the lower right corner until the white screen came on with little balcke dots that moved and asked you to touch them on the screen. I did this and left the gps on for an hour and when I checked it , it said ready to navigate. when I went to the main screen and tried to put in a location the state showing is Idaho. I try to put in California, but as soon as I enter C it goes to Connecticut., no other C states allowed. It does allow Oregon, Montana, North and South Dakota, Alaska, Alberta, British Columbia, Utah, Iowa, Michigan, New York, New Jersey, Michigan, Minnesota..etc. Texas and Florida and not there or colorado.

    This is very strange. At one point it asked me if I was in California and I said yes...

    I just can't figure this out!

  • Cheyenne104 Jan 12, 2008


    It does find our current location and it acquires satellites.

  • Cheyenne104 Jan 13, 2008

    I have done the master reset and I have done the callibration. Neither one of those solved the problem. i do feel it is a software problem and am intrigued by your latest solution. I have gone on Garmin's site and reloaded the street pilot 330-570 program. I had a new disk when I upgraded. I believe we paid about $65. for the upgrade, but unfortunately I did not bring it with me. Can I check map source without it?

  • Anonymous Mar 09, 2008

    same issues

  • wendy141 Jul 19, 2008

    I have the identical problem. My home state is MA and is working fine. I'm in North Carolina; satellite is working, recognizing local area but I cannot select the state to enter an address. When I try to type in North Carolina, it pops up with 3 choices, North Dakota, Northwest Territories, Nova Scotia. I've reset the system and there was no improvement. I had paid for and downloaded the newest City Navigator 2009 from Garmin's website, and as this is the first use I've had in a new area, I don't know whether the problem existed before the download.



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Remove the faceplate and you will see the reset button (right side). There is an indentation under the word GARMIN which you can use a finger nail to help lift the faceplate. Try resetting the Garmin.

Posted on Jan 04, 2008

  • 2 more comments 
  • audiqv8 Jan 12, 2008

    You can also try doing a master reset. This will cause all data to be lost (recent finds, POI, waypoints).

    Turn the unit off and place a finger on the lower right corner, now turn on the power keep your finger on the lower right corner and the following screen will appear.

    Answer Yes. This will erase all user data. Now restart the unit.

    Also does the unit keep time? Does the unit acquire satellites? Does it find your current location? Your battery could also be dead which will cause the Garmin to lose all its current settings and it will be like starting out all over every time you turn the unit on.

  • audiqv8 Jan 13, 2008

    You got into the screen calibration setting. With the unit off place a finger on the lower right corner and power the unit on. Once the unit comes on release the power button, but keep your finger on the lower right corner and it will take you to the master reset menu. By holding the power button on you got into the calibration mode.

    When you upgraded the software in October, I'm assuming that you upgraded the maps. Perhaps when selecting the maps you didn't include California as part of the selection. Use mapsource to determine which maps are loaded onto the Garmin.

    Start Mapsource on you computer and connect the Garmin through the USB cable. Use the Transfer from the menu to determine which maps are loaded.

  • audiqv8 Jan 14, 2008

    Since the unit can acquire satellites, then I would suggest that you try driving around your neighborhood with the unit on and see if it can track roads. Then try driving on the highway and see if it can track the highway. It should be able to track along highways since this is part of the basemap. Local streets are part of mapsource maps. Try reinstalling the maps.

    Also to answer your question "yes" you need to install your maps before mapsource will work.

  • audiqv8 Jan 15, 2008

    Your unlock code for the upgrade is registered with Garmin. Call Garmin support and request a replacement disk for the upgrade.

    Once you receive the disk from Garmin go to Garmin's website to retrieve your unlock code. Reinstall all maps onto your Garmin and it should work.



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