Question about Gateway GT4010 (RBGT4010) PC Desktop

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Monitor display no longer includes Red

Geek Squad diagnostics indicate integrated video card is failing. Suggests buying new computer. This one is only two years old. Can we just replace the motherboard?

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Re: Monitor display no longer includes Red

Better yet why not just get an add-on video card? Its cheaper.

Posted on Jan 04, 2008

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How do I enter setup?

Setup is usually entered by pressing the delete button or F2 (or F1 .. it depends on your computer..) during the boot-up process.

However, as you say there's absolutely nothing on your monitor which you know works, suggests that the fault lies elsewhere. If there's nothing at all on your monitor it may be a failed video card/chip.

I take it that your computer actually powers up even though you can see nothing on the monitor?

If you can, try another video card in your computer. If the monitor then works, you know it is the old video card/chip at fault.

If, after trying a replacement video card and there's still nothing on the monitor, you'll have to suspect a motherboard fault.

Jan 03, 2014 | HP PAVILION M8200N PC Desktop



I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."



A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | PC Desktops

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Install new GeForce 210 Verto install all drivers not recognize by computer

Since this computer came with an integrated Graphics you will need to disable it. Plug your monitor into the integrated card and you should have a display. Now reboot the computer, watch for the key sequence at the HP splash screen for the bois settings (probably F10). In the bois there will be a section for you display output. Change it from integrated to PCI. Save the changes made and the computer will reboot. Move your monitor plug to the new video card and it should now function.

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2 Answers

I have a Gateway GT5056, no monitor will work.

The video card you have is integrated into the motherboard. You would have to buy a whole new motherboard to fix the problem. It would almost be cheaper to buy a new computer though.

Sep 21, 2009 | Gateway GT5056 PC Desktop

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your monitor is can buy a new one for 100 bucks.....still cheaper than geek squad

Sep 04, 2009 | HP Media Center m7060n PC Desktop

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Gateway PC screen blank, geek squad diagnosis motherboard issue

You could replace the motor board for less than $100 but I think the geek squad says the motor board is bad on every computer that doesn't start right up for them so I would have someone else look at it first. Or just get a new computer at walmart for like $300

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1 Answer

HP laptop pavilion tx 1000. when i hit the start button the computer starts up but the screen stays black. i have to shut it down again using the power button and just keep turning it on and off till it...

I suggest you buy an external harddrive with 500 Gigs, Go to for good prices. As far as the screen being black. You could have damaged the video card, the video card is integrated on the motherboard so it would be costly to replace the motherboard. If the wireless card is integrated also on the motherboard, same problem. Just a tip for future refrences, Laptops are used for quick access to info and files on the move, estimated time of use about 40 minutes. If you need to use a computer longer than that I recommend you use a desktop. I have seen many laptops go to waste because of long term use at a time. First thing that goes is usually the memory or video card. I hope this helps you.

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I want to run 3 monitors on my dell vostro

Couple of points I’d like to mention. Vostro has two models slim and mini tower. Both of them are mostly similar so this should be applicable for whichever you have.
The default graphics card on the computer is integrated on the motherboard. When you add another video card, say to the PCI-Express 16x slot on the motherboard, this disables the integrated video card.
If the 2 monitors are connected to the video card, both would get display.
When the computer is turned ON, if you plug in the 3rd monitor to the integrated video card, you would not get any display on the 3rd monitor. BUT if you restart the computer with the 3rd monitor plugged in, the computer would give a signal to the 3rd monitor and disable the two monitors connected to the video card. This feature is added on purpose to diagnose any possible video card problems. Eg. Assuming there was a problem with the video card, if this feature were not available you would not get any display on the monitor from any of the ports and you would not be able to diagnose if the problem was with the monitor, integrated video or the video card.
Hope this helps. Please rate your feedback!

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You motherboard is damaged ,you need to buy a new motherboard.

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Sound card

Dont pay the Geek Squad robber barons a is easy to put in a sound card.
shut down your computer, unplug it, take out the screws holding one (usually the left) side on, take it off, GROUND YOURSELF!!!. it is then a simple matter of finding a slot for it to fit in (you may have to take a rail of the back of the case for the slot) plug it in securely, close up your case, plug it back in, then follow instructions that came with the card for installing drivers and such....

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