Question about Gateway GT4010 (RBGT4010) PC Desktop

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Monitor display no longer includes Red

Geek Squad diagnostics indicate integrated video card is failing. Suggests buying new computer. This one is only two years old. Can we just replace the motherboard?

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  • OKAE Jan 04, 2008

    The Geek Squad guy said we could try a 3rd party video card to get us by, but if the motherboard is failing it won't be much time.

  • mrweiser Oct 30, 2008

    Thank you. I have the same thing happening to my monitor.



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Better yet why not just get an add-on video card? Its cheaper.

Posted on Jan 04, 2008

  • Thomas Christopher
    Thomas Christopher Jan 04, 2008

    Please rerate this as a FIXYA, thanks



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No display from n15235 hp mother board why?

Connect your monitor to a different computer and see if you get display. If no, then the monitor has failed. If yes, the integrated graphics card on your motherboard has failed. Delete and reinstall the motherboard drivers that came with the computer. If still no video, you will need to buy a video card and install it. You have a PCIe expansion slot, so a video card will fit in it.
Here is the link to the specifications of your computer:

Jul 25, 2014 | HP Computers & Internet



I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."



A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | Computers & Internet

1 Answer

Envision G175 monitor goes on then goes black

This could be one of three issues:
1) Monitor is bad
2) cable is bad
3) video card is bad.

Try to plug the monitor into another computer or laptop and see if your current setup still shows black. If it now works, I'm pretty sure that it's your video card, seeing the other 2 components work fine for another computer. If it still doesn't work, then replace the cable and try again with the other computer. If the new cable doesn't fix the issue, then I think that it's monitor that's simply gone bad.
If it's the video card, you're going to have to open up the PC and replace and reinstall a new one. (do a Google search for help on this, but here's one link: The install is easy, but if you've never done it before I'd recommend help from your local computer geek (someone from work?) or a computer place such as Geek Squad (located in Best Buy).

If this has helped, please give me the appropriate thumbs up! Thanks, and good luck!

Aug 16, 2010 | Envision G175 Monitor

1 Answer

When turning on my computer goes into automatic power save, monitor screen does not turn on.

its a issue with the video card is doing this..solution would be take this computer to a local tech(geek squad or sum1 else)..and may b they can repair the card.else buy a new video card.

Dec 11, 2009 | Dell Microsoft Windows XP Home Edition

1 Answer

2006 XPS 400. no video image when powered on.

He may be correct as your monitor, video card both are fine then the only thing left to blame is the motherboard. Does the monitor give any indication of life when you power on the PC? If yes then the monitor may be alright. If not then it could be the monitor too. Try the monitor with a different PC. Or with your laptop if you have one. As an additional display.

Nov 20, 2009 | Televison & Video

1 Answer


your monitor is can buy a new one for 100 bucks.....still cheaper than geek squad

Sep 04, 2009 | HP Media Center m7060n PC Desktop

2 Answers

Gateway PC screen blank, geek squad diagnosis motherboard issue

You could replace the motor board for less than $100 but I think the geek squad says the motor board is bad on every computer that doesn't start right up for them so I would have someone else look at it first. Or just get a new computer at walmart for like $300

Jul 23, 2009 | Computers & Internet

1 Answer

Long warm up time

It is most likely a monitor problem, unless your video card/ or computer is failing to boot in a timely manner. The only thing that would effect the monitor taking a while to turn on is if there is no output to be displayed. Easiest way to check is just connect another monitor if available. if yo have a non integrated video card, make sure its properly connected.

Apr 07, 2009 | BenQ FP767 17" LCD Monitor

1 Answer

Geek squad on sundays?

Did you plug the power connector into the video card?

May 18, 2008 | Computers & Internet

1 Answer

Monitor turns on briefly then off

both of you need to do a complete over write restore and reprogram to recover the video card then install an older video driver program with the ability to lock out all updates. lala linda

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