Question about RCA 20F510TD 20 in. TV/DVD Combo
My tv remote is not working. Tried universal remotes and I even ordered a new remote specifically for the tv and no luck. I think the sensor in the TV itself must be bad. Where would I find one and what would the part number be.
Go to remotes.com and you can get the actual replacement remote
Posted on Mar 24, 2009
Good luck!! I just spent an hour on phone with idiots at AudioVox....The number I was given when I called RCA. I bought an RCA Universal remote, assuming it would be compatible with the RCA TV/DVD COMBO. They gave me a code of 1000/3160. Did not work. I called again and they told me that I should go and try a different model remote(higher price) I told them that I was going to have to pay a repackaging charge on the return and I didn't want to get another one unless they could assure it would work. they could not. I was told that it was hit or miss proposition. I can't believe that they don't have a cross reference of their products(since both are RCA), as which would work with which...They could care less the tv model# or the original remote model# . The model of the remote he suggested, isn't even listed on their remote list on the site. It is an 8 function one instead of 4. why I need 8 when I only trying to control a tv and dvd is also an unanswerable question This is insane. It is also insane to expect a customer to go out and buy something, trial and error method, and have to pay repackaging charges each return. I asked him if it were his money, would he do it, he responded "probably not" . I told him that this experience has taught me that RCA is piece of crap when it comes to support and I will never buy one of their products or branch products again....I was told I was being unreasonable, that it was an engineering issue. If this is as good as their support can be for a damn remote control, I hate to see what it is for more technical issues. My original remote still works, but it is a pain to use. Buttons are small and print even smaller.Virtually unusable in a poorly lit room. I plan on taking this up, higher in chain of command. Last person I spoke with was a supervisor in support at AudioVox (Francis). Crappy engineering, no cross reference available and even worse attitude by support team. Best of luck.......you are definitely going to need it.
Posted on Jan 23, 2008
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