Question about Lexmark X5470 All-In-One InkJet Printer

2 Answers

X5470 colour ink cartridge change

I want to replace the number 33 colour cartridge with a high capacity number 35.

My LexmarkX5470 printer displays RIGHT CARTRIDGE INCORRECT.

How can I solve the problem.
Thanks for any help

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  • 3 more comments 
  • Anonymous Jan 05, 2008

    xfdgh

  • Anonymous Jan 13, 2008

    I have newly replaced both my colour & black carts but my printer says out of ink ? how can i stop this message ? how can i reset my printer so it says there is ink?



    Please Help.............

  • dyamondgrl Jan 28, 2008

    I'm having a problem with mine saying that the left cartridge is INCORRECT. But, it's not! I have it placed in the printer exactly the way it should be and just like the color ink (which is not saying incorrect) I just bought this printer last night, so haven't been able to do anything at all, because of the ink error. I did notice that the little gold boxes are a little chipped on the black ink cartridge (left) and it looks old, so could this be the problem?!?! The color ink cartridge doesn't look that way. These ink cartridges came with the printer, so they should be new!

  • Anonymous Oct 27, 2008

    I wanted to change my empty 32 black with 28 but I get left cartridge incorrect.

  • Anonymous Apr 08, 2009

    How to change the ink for my Lexmark X5470. I don't have a manual

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2 Answers

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Overview

A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be due to a faulty cartridge; however, it may be caused by a simple interruption in the communication between the cartridge and the All-In-One.

The procedures below will help you to identify the cause of the error and to resolve the issue.

Rebricking the All-In-One and Resetting the NVRAM

NOTE: The embedded links in the table lead to specific troubleshooting documents.
Step Action
1
Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit on.

Did the error message return?

Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2
Reset the NVRAM of the All-In-One (click here for instructions).

Did the error message return?

Yes: Skip to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.


Checking the Cartridges

NOTE: The embedded links in the table lead to specific troubleshooting documents.Step Action
1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover.
2 Power off the All-In-One and remove the power supply brick from the back of the unit.

3
Reinsert the power supply brick into the back of the All-In-One and power the unit back on.

Does the error message reappear?

Yes: Skip to Contacting Lexmark below. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4.
4
Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
5
Power the AIO on, reinsert the black/photo cartridge ,and close the top cover. Power the All-In-One off and then on.

Does the error message reappear?

Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Continue to step 6.
6
Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then on.

Does the error message reappear?

Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved

Posted on Mar 11, 2008

  • dsrico1 Nov 14, 2013

    Have a lexmark x9575 and get the error black cartidge incorrect,even there is on cartidge present. Lexmark tech says it's hardware issue. So how can I fix this. Cleaned contacts on both cartidge and printer. Also rebricked the printer.

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  • Contributor
  • 29 Answers

Fiend your solution direct from Lexmark. Here is your solution

X5470 colour ink cartridge change - 6741fae.jpg

http://www.lexmark.com/printer/prob676ijt65/solution
930

Posted on Mar 03, 2009

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Related Questions:

1 Answer

Right catridge not correct


Make sure you are inserting the correct cartridge versions for your Lexmark X5470 printer. Color cartridges compatible for your model are #33 and #35.
Try to re-insert the right cartridge into the printer. If that doesn't help, remove the right cartridge from your printer again. Close the printer cover. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds. When the printer turns on, re-insert your right cartridge. Close the printer cover and check for any errors. Try to print a document to verify that the problem is fixed.
If the problem continues, try to do the Clean Cartridge function from the printer operator panel. On Copy mode, press the Menu button > select Tools > select Maintenance > select Clean Cartridges. Your printer will then print a page forcing ink through the cartridge nozzles and clean them. Try to print a document to verify that the problem is fixed.
If the error still appears on the display screen, you probably have a faulty cartridge. Please replace it with a new genuine Lexmark cartridge.

Sep 21, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

My printer continues to say that my left cartridge is incorrect and my right cartridge is incorrect. I have misplaced my printer booklet.


- Make sure you are inserting the correct cartridge versions for your model. The Lexmark X5470 uses 32 or 34 black cartridge and 33 or 35 color cartridge.
- Ensure that both your cartridges have plenty of ink in them and not empty.
- You can also try to insert different known working cartridges to determine if what you're currently using is faulty or not.
- Try to remove the cartridges from your printer > close the printer cover > unplug/re-plug the printer into the power source to reset it > when the printer turns on, reinsert both cartridges.
Hope this helps.

Aug 24, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Just got a X5470 printer from a friend of the families. Said he was not sure what was wrong with it. I didn't have the cd so i installed it offline. It says that I have colored and black ink, have...


Make sure you are inserting the correct cartridges for your model. The Lexmark X5470 uses 32 or 34 black cartridge and the 33 or 35 color cartridge.
Try to follow the steps below to identify and fix the problem:
  1. Open the printer cover and remove the cartridges. Check the encoder strip (transparent strip usually found behind the cartridge carrier) and make sure it has not gotten unseated from its position.
  2. Close the cover. Unplug and re-plug the printer into the power source to reset it.
  3. When the printer turns on, check for any errors on the printer display screen. If "alignment problem" error appears, please contact Lexmark Technical Support Center for additional assistance.
  4. If no error appears, reinsert one cartridge first. Close the cover and check for errors.
  5. Reinsert the other cartridge.
  6. Replace whichever cartridge is causing the error to appear. It may be faulty. You may also try to insert a different known working cartridge to determine if the cartridge you're currently using is defective.
If the problem continues, please contact Lexmark Technical Support Center for additional assistance.

Aug 14, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

What size ink can i use


You can use the 32 Black / 33 Color Standard yield cartridges or the 34 Black / 35 Color High yield cartridges on the Lexmark X5470 printer. Lexmark cartridges are available in most large office supply stores and online at lexmark.com.

Aug 11, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Hello, I now have a Lexmark x 5470 printer. My other model: x5495. Do both use same cart. # 28 /29? Thanks Mike


Your Lexmark X5470 printer uses 32/33 standard yield cartridges and 34/35 high yield cartridges only. Hope this helps. Thanks.

Jan 18, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

I need ink refills but don't no the numbers


The following cartridges will work with your printer:

BLACK Cartridge = 32 OR 34
COLLER Cartridge = 33 OR 35
PHOTO Cartridge = 31
......

Dec 02, 2010 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

What ink cartridges do I need?


Lexmark X5470 cartridges are:
  • #32, #34, and #34XL for Mono/Black
  • #33, #35, and #35XL for Color
Thanks.

Sep 21, 2010 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

I refilled a 33 colour cartridge still says low


I would like to inform you that Lexmark printers does not support refilled cartridges. Please note that #33 cartridge is know as a rushmore cartridge and in this cartridge it has memory chip on it to identifiy the ink estimation. hence it is not possible to change the low ink indication.

Please note: using refilled cartridge may void ur printer warranty.

Apr 04, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Right cartrage incorrect


your printer cartridge should be
Black: 32, 34 High Yield ● Color: 33, 35 High Yield ● Photo: 31
else it will not accept the cartridge.

hope it will help..

May 29, 2008 | Lexmark X5470 All-In-One InkJet Printer

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