Western Digital My Book Essential 1TB External USB 2.0 Hard Drive
Problem for Western Digital My Book Essential 1TB External USB 2.0...

I know and i can see the data but i can not see it




By shannon_ardr on Nov 03, 2009

" "
i know and i can see the data but i can not see it HELP!!!!!!!!

Solution #1

posted on Nov 04, 2009
Not Rated)

Crankstart

Rank: Guru  Western Digital Expert
Rating: 92%, 287 votes
Hi,

There are a few reasons this would happen, The options are a bad USB cable, a faulty driver in your PC, a failed circuit board in the enclosure or a failed circuit in the drive itself.

First try the drive on a different PC and see if it works. If it does reply back and we can look into the failed driver. If it doesn't then take it to your local PC shop and have the technicians test it with a new USB cable, if it works buy the new cable. If that also fails to work have the technicians move the hard drive into a new enclosure.

If it works in the new enclosure buy the enclosure and your on the way. If it doesn't, then the hard drive itself is the problem. If that is the case you will need the help of a data recovery pro to retrieve your data. If this is the case reply with your location(Country, State and City) and I will assist you in finding a reputable pro to assist you.

Hope this helps FixYa,

Chris
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