Question about RIM BlackBerry 8800

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Rollerball not working

Tonight the rollerball on my Blackberry Pearl will not work in the upward direction; only the downward direction. Is this something I can fix or is this a hardware problem?

Similar problem on 8800, but I may have splattered a drink on the trackball. If I put a drop of water on my finger and roll like mad, the contacts will work...but only for awhile. And in the process, some nearby keys quit working properly or start doing commands on their own. I may try the rubbing alcohol solution suggested.

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  • Cory T Jan 04, 2008

    Any suggestions where or what this costs? One solution suggested for the similar problem on 8100 was to use rubbing alcohol and do myself--what do you think of that? I'm afraid I could void any warranty by taking to a tech, or maybe also by doing it myself??

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On the BB 8800.......you need to have the board service....this will solve the problem on your 8800 Blackberry.

the roll ball......on the pearl....you need to have the pad on the board replaced so take it to a professional mobile technician and have that done.

Posted on Jan 04, 2008

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RIM will admit, its a known issue with the blackberry 8100...it was the first blackberry with a front trackball and so there is a design flaw that dust will get in here and prevent the magnets from moving around inside.

the little silver rim is acutally designed to be taken off so you can clean inside. take an embrodery needle, and put it under the silver rim by the TY button on the keypad....once this pops off, there is the ball and there are 2 more silver rims inside along with 4 magnets. remember how you take this apart, cause if you dont, then this will void any warrenty your phone might have.

in order to clean this, soak the ball in rubbing alchohol and take a cotten ended Q-tip with rubbing alchohol and damp it a little bit and clean it real well.....its also nice preventative doing this regularly...,. (not taking the ball out, but just cleaning the rim and ball about once every other day or so....)

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