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Western Digital External Hard Drive SN WCAMR4295471

I got a Western Digital External hard drive for Christmas (Serial Number above) and my computer keeps telling me to connect my device. It is connected in the USB port and plugged into the electrical outlet. What's wrong. I'm running on Windows 2000 XP.

Illa Schipporeit

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  • Anonymous Jun 03, 2008

    Windows vista not recognize my hard drive external



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If you are using a pre-Windows xp system you may need to install specific drivers for your HD. If you run xp or Vista Try disconnecting completely the power cable from your computer for five minutes and then plug it back to the power and restart it. I know it sounds weird, but sometimes usb mass storage devices suffer troubles caused by electrostatic charges.

Posted on Feb 14, 2008


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How to use drive and find serial number

HI. Connect power cable to unit and power source.
Connect USB to unit and connect to Computer. Turn on power.

Computer should auto matically load up unit and display on screen along with a menu and instruction for using.

Not to sure about serial number, would a have a close inspection in and around connections side of unit.

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My Western Digital Passport 80GB Hard Drive is no longer detected when I plug it in. The power light is on, the drive is running but it is not detected on either of my computers running Windows...

Any external disk-drive as small as 80GB is probably "out-of-warranty" -- it's likely that the disk-drive inside the enclosure has "died".

You have two options, not mutually exclusive:
* exercise the Western Digital "Customer Loyalty" program -- find the serial-number of your Passport, and access WD's web-site to buy a new Passport, citing the old serial-number to qualify for a significant discount on your purchase;
* open the enclosure, disconnect the disk-drive from the USB-to-disk-drive adapter, buy a new, compatible, disk-drive, and connect it to the USB-to-disk-drive adapter, to "frankenstein" it, creating a "new" external storage-device.

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My computer does not recognize my WD external drive

You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

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Western Digital 1 TB External Hard Drive and BSOD

perhaps the new hard drive is bad western digital software is junk take it back and get seagate external w/freeagent on it

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Passport250harddrive is not working

No. Computer-viruses do not cause "death" of computers nor of external storage.

Connect it to another computer -- if it still fails to work, it really is "dead".

Western Digital has a "customer loyalty" program -- if you currently own a W.D. drive, you can buy another W.D. drive, at a discount.

How old is the drive? Find the serial-number of it,
and check W.D.'s web-site, to see if the drive still is under warranty,
i.e., free replacement.

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1 Answer

The WD does not show up

I had the same problem with my WD eBook external hard drive. I had to send it back to the factory at Western Digital and they replaced it free. From their support website, you can download the shipping label after you enter your serial number and other information. When drives make that kind of noise, its not a good thing and you have done the right thing already by trying it on other computers. Now you know it won't work.

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It whirs for a few seconds, stops, then whirs again for a few sec

The hard-drive is "dying".

Is it still under "warranty"?

When you have the serial-number of the hard-drive inside the external unit, access Western Digital's web-site, and check the Warranty Status.

Note that Western Digital (the maker of the external drive)
has a "Customer Loyalty" program. Enter the serial-number
of the hard-drive on their web-site, and you can purchase a new external hard-drive at a significant discount.

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My western digital hardrive freezesthe computer what should i do?

On anothre computer, go to Western Digital's web-site, and download their "Drive Fitness" software. Burn to CD, or write to 3.5" diskette.

Boot your computer from the diskette/CD, and run the test, to see if the hard-drive is "failing".

Note that Western Digital has a "Customer Loyalty" program.
If you have the serial-number from your current hard-drive,
you can buy a new hard-drive, online, at a discount.

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Lost my installation CD for my Western Digial external hard drive

If you register your drive on you will be able to access the software that came with your CD.

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