Question about Brother DCP-7020 All-In-One Laser Printer

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Printer Stopped Working

I installed Norton 360, the next day, I tired to print and a window popped up telling me that a printer had to be installed. I have a lexmark, it was working great unit this time. I tried to uninstall and reinstall the driver, but I rec'd a error saying that the printer spooler is not turned on. I went into service.msc and tried to start the service, but I get error 1068: the dependacy service or group failed to start. Can any one help?


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Re: Printer Stopped Working

Check that norton allows access to the printer via the firewall as the printer talks to the computer as well.

Thanks J

Posted on Feb 04, 2008

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How can I make my printer compatable with windows vista.

Windows Vista has the basic drivers for HP deskjet printers. Please follow the steps below:

1. Just turn off your computer, and then connect the parallel cable to the computer and printer.

2. Turn on the computer. You will be prompted to a Found New Hardware window.

3. Select Locate and Install Driver. Make sure to click Allow if the User Account Control screen pops up.

4. Windows will search for the drivers, if it was able locate the drivers then the installation is complete. If not then click Cancel.

5. Go to Control Panel -> Hardware and Sound -> Printers. Select Add Printer.

6. Click Add a local printer. Then click Next.

7. Select Use an existing port. It should be LPT1 (Printer Port). Then click Next.

8. On the Install the printer driver screen, select HP in the list of manufacturers. Then select the model of your printer. If it is not listed, click HP Deskjet 500c. Click Next.

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10. Click Finish.

I hope this helps! Good luck!

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Device Driver Sofwtare will not install for HP

Hi, I have the exact same printer, with the same problem (Windows 7 Home Premium). Yes, the HP Windows 7 Software/Driver doesn't work for this printer.

But I was able to find a successful workaround. Follow these steps in Windows 7:

1) Click on the Windows Start Button and click on "Devices and Printers"

A window should pop up showing your devices and installed printers (if any).

2) At the top of this window, click on "Add a Printer"

A "Add Printer" dialog box should pop up with two options on what type of printer you want to install.

3) Choose the "Add a Local Printer" option. Ignore the small print under the option.

A window will now come up prompting you to Choose a Printer Port.

4) Choose "Use an Existing Port"

5) In the drop down box next to "Use an Existing Port", choose one of the USB ports. That entry should say something like:
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6) Click the "Next" Button

Now an "Install the Printer Driver" window should appear.

7) In the Manufacturer's Box, find and click on "Hewlett-Packard"

8) In the Printer's Box, find and click on "HP Deskjet 4200 Series"

9) Click Next

10) Follow the instructions on the screen to install. If Windows gives you the option to replace the current driver, then go with it.

11) Done! The printer should work. But everytime you plug it in, you may receive a notice from windows that the driver could not be installed. There are ways in Windows to hide that specific notice. But in any case, the printer should still print when you want it to.

Dec 02, 2009 | HP Deskjet D4260 Printer

1 Answer

HPOfficejet Pro 8500 Wireless - need to open port 427 -Norton 360

hi first of all I would like to inform you that you have one of the best printers of HP now the open port error 427 that you get is generally due to blockage in network or firewall so we need to first check weather the printer is successfully connected to the network or not so press setup on printer go to network and then go to print network config page it will be on view network settings now note the ipaddress on the wireless tab of the page open a internet explorer and then type the ip address in the address bar and hit enter the printer page should open up if it does that means the printer is on network now turn off nortan firewall and turn on windows firewall now click on the add exception tab of windows firewall it vista it will be allow a programs through windows firewall now click on add port and in port name type the ip address of the printer in port number type 427 and then select udp ot tcp according to the error message you get in the installation if its udp select udp if tcp select tcp now in windows firewall click on allow programs through firewall and then in exception tab check all the entries related to hp apply and ok now restart the computer now try to install
if still you get the same error
click next if you have next highlighted and go to the next step and select the third option from the screen that will be contiue installing the printer
complete the installation
if the next is not highlighted then add an exception in nortan as well for guidelines open and in the search bar type c01633677 and open the document select nortan and see the instruction to add exception
if still problem persists let us know

Aug 23, 2009 | HP Photosmart C4580 All-in-One InkJet...

1 Answer

Printer does not print

try a set of OEM printer Cartridges.
the newer printer is very "touche" about what type of ink cartridge you install. Also, the contact points on the ink cartridge may have being pushed in so much, so that the printer doesn't recognized it any more.

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Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!

delete the norton internet security as its blocking the scanner files of your printer software .or try reloading the printer drivers again but if reloading the printer drivers does not helps then removing the norton software is compulsary as the files of printer are getting blocked so scanner is not working.

Mar 07, 2009 | Lexmark X3350 All-In-One InkJet Printer

3 Answers

Printer will not print


How about telling is what the make and model of the printer, what operating system you have, any error messages that pop up etc etc etc

Sep 16, 2008 | Printers & Copiers

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Need help wiht my pc and printer


Please restart your PC first and then go to START>CONTROL PANEL>ADD/REMOVE PROGRAMS>from the list see if you have Norton 360.If you see it then just click on it and then click on remove.


Sep 10, 2008 | Printers & Copiers

1 Answer

Brother 7820 Network setup problem

Spoke to soon. the supplied disc failed working the next day.

I think your problem is your firewall!.
Disable the firewall and see if you can print / start it scanning from the brother control center.
If so you know its a firwall prob.

I gave up on trying to configure Norton to recognise it.

I uninstalled Norton Internet Security and then reinstalled it after making sure the printer was printing and the scanning etc could be started. Working fine so far ( a few hours). I am reasonably confident that this will be ok. If the machine has already communicated with the printer then Norton recognises this and allows it. If however the first time you try is after installing Norton it will block it!


Mar 29, 2008 | Brother MFC-7820N Laser Printer

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