Question about HP LaserJet 4350dtn Printer

12 Answers

Service error 49.4C02

Can you tell me what this means?

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  • ogueyungbo Dec 05, 2008

    I have problem with Hp 4730 mfp printer

  • John Smith
    John Smith Mar 02, 2018

    you need to contact hp printer support

    Hp printer Support number 877-690-9305


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12 Answers

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That means your driver is out of date. This software driverupdate us usually keep my drivers up to date (perfectly)
take a look

Posted on Oct 27, 2014

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Yes it can be a number of things. It normally means data error. Then first thing you should do is delete the printed jobs within the driver. Turn the printer off then on and hopefully this would be it.. If it is try printing the same document again if the same error message appears then that document is corrupted.

If the problem doesn't go away then you turn the machine off remove the additional memory then turn back on. Then hopefully the error will not be there.

If still there then the printer formatter board firmware is corrupt and will need to be uploaded. This is a return to HP option though.

Hope the first one works
Thanks J

Posted on Jan 07, 2008

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Paper jam is what prompts this error.
The 49.4C02 error usually follows a paper jam. When ever you close the primter door after clearing the jammed media from one area of the printer, the control panel immediately posts a 49.4C02 error. Often, you might power cycle the printer and it will hang at Checking Printer. For the 49 error to occur, additional media must still be stuck in the paper path.
Firmware version 5.005.3 contains a fix that allows the printer to recover and notify the user of the location of the additional jammed media in the paper path. if you are experiencing this issue, you should update to the newer firmware. This version of firmware also fixes the issue with the printer hanging in Checking Printer.

Posted on Aug 27, 2009

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This is a Fix that has worked for us, so far:

To "deleted a suspect print job" is not really a fix as the next corrupt job will cause the error again. I don't think anyone knows exactly what is wrong with the job either. I noticed the problem when we upgraded past Adobe Reader 7 (versions 8 and 9).

Last year we fixed this problem on HP color 46x0 and 4700 printers by replacing the 615n card (which has had a lot of problems, but that is another thread) with a 620 card.

I have over two hundred 4100 series through 4300 printers in use at my company. A couple of months ago we had 4 of these 49 errors fixed by having the system board replaced under warranty. We noticed that the replacement board had and older firmware installed. I have been very good at keeping up with updating firmware, so all my HP printers have the latest image.

Some may suggest to install the "latest versions of firmware" for the printer . ." This is what we found to be the problem. All of my 4250 printers have firmware 20080319 08.015.0 installed. When users reported the 49 errors on 4 printers a couple of weeks ago I installed the 2007 firmware image on them. In two weeks, none of these printers have had the problem. If you remote into the printer and look at the Event Log, you can see how often this error occurs. I was seeing it happen about every 50-100 pages. I have over 4,000 pages now without a problem on the printers the older image was installed on. I just did 2 more last night and plan on doing this to all over the next month.

Posted on May 07, 2009

  • DavidMaurice May 29, 2009

    I have been fixing the 49 error on multiple printers by installing the older firmware image. Got a reply from HP support to verify my fix.








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    I was able to find the old firmware on my PC. I copied them
    out to the Filefactory where you should be able to download them from. Let me
    know if you need anything else. Here are
    links for HP LJ 4100, 4250 & 4350, and 5500



    Filename: lj42x0fw_08.014.0A.rfu (16226.79mb)

    Download Link: http://www.filefactory.com/file/agf71ce/...



    Filename: lj4100mfpfw_03_801_1.rfu (11112.57mb)

    Download Link: http://www.filefactory.com/file/ag2913f/...





    Filename: lj5500fw_04.019.4.rfu (12188.5mb)

    Download Link: http://www.filefactory.com/file/ag2973e/...




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There are a couple of things that could cause the error:

#1) Bad HP 615n jetdirect card. HP has had a lot of these cards go out. Do a cold reset on the card and reconfigure, may solve the problem.

#2) Driver issue, PS or PCL? Try changing from what you were using. PS usually works better with Adobe products (like PDF documents.

#3) For PS driver printer.
1. Open printer Properties.
2. Go to "Device Settings" tab.
3. Disable the option "Postscript Passthrough" under the "Installable Options".

Posted on Jul 23, 2008

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I had the same problem, i loged on to the print server, deleted the job and restarted the print spooler service. When i restarted the printer I manualy canceled the job and that resolved my problem :)

Posted on Sep 29, 2008

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  • 35 Answers

Hp printer Support number 877-690-9305

Service error 49.4C02 - hp printer support -1-31hygl30hjwh2qatbhqfcd3j-5-0.jpg
Support For Hp Printer Call Toll Free 877 690 9305

Posted on Mar 02, 2018

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  • 27 Answers

49.xx errors are mostly caused by invalid print commands, corrupt
data, or invalid operations. Basically the printer "does not understand" the print job.

- restart the printer to clear the print job from the printer's memory.

-if the error returns disconnect the network/USB cables from the unit and cycle power again.
If the error comes back without the network/USB connected perform a cold reset on the device and go the next step.
- Once the unit is at Ready reconnect the network/USB cable.

If the unit gets the 49.xx error or begins to print a job then gets the error disconnect the cables again and power cycle the printer. This time when you plug the network/USB cable in watch the control panel for any signs of the unit receiving a print job. When the printer says "Processing" press the cancel button on the printer. This should clear the "bad" print job.

I strongly recommend updating to the latest driver for the device. If you had an issue with a PDF file use the Post Script (PS) driver.

Good Luck

Posted on Dec 03, 2014

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  • 5 Answers

Formatter board....should be about $90 with exchange.

Posted on Nov 08, 2014

Updated the Firmware &^ CHanged to PCL 5C Driver. Worked A Treat, PCL can handle thing such as PDF, better than PC.

Posted on Oct 30, 2008

How to remove memory

Posted on Aug 10, 2008

Well did it fix it or what?

Posted on Jun 03, 2008

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leroyal
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SOURCE: 49.c02 service error message on HP laserjet 4100

General printer error. Unplug the power cord for 10 seconds.

Posted on Feb 06, 2009

  • 154 Answers

SOURCE: Hp CM8060 error code 49

This error is typically due to some sort of data corruption. If this is happening on a single file, it could be that file. It could also be related to the individual software sending the print job, bad print commands or invalid. Although rare, a bad cable or connection can be to blame.

First step is to restart the printer, clear all jobs with the Stop button, restart printer again. Then try printing from another program, such as txt editor. If ok, then print a different file from original software, if ok, then print original file. 

If failure is with final print, the file is corrupted for printing, recreate file.
If failure is with original software see if there is any updates.
If failure is there directly after restart, try updating printer driver (this is not be a bad idea anyways).

If none of this works, it may well be a formatter board issue, requiring technical service.

Posted on Mar 05, 2009

xcanox
  • 32 Answers

SOURCE: 49 4C02 error

Well I was having the same problem. I cleaned out the queue by canceling the job that it was having the problem with. Turns out the data being sent to the printer was corrupt in this case.

Posted on May 30, 2008

  • 17 Answers

SOURCE: problem with our printer 5200tn

From the Service Manual:

49.XXXXX ERROR
alternates with
To continue turn off then on
A critical firmware error has occurred that
caused the processor on the formatter to
abort operation. This type of error can be
caused by invalid print commands, corrupt
data, or invalid operations. In some cases,
electrical noise in the cable can corrupt data
during transmission to the printer. Other
causes include poor-quality parallel cable,
poor connections, or home-grown programs.
On rare occasions, the formatter is at fault
which typically appears as a 79 Service Error.

  1. Turn the printer off and then on.
  2. Press Stop to clear all print jobs from the printer memory.
  3. Turn the printer off and then on.
  4. Try printing a job using a different software program. If the job prints, try using the original software program to print a different job.
NOTE If the error message
only appears when using
certain software programs,
contact the software program
vendor for assistance.

Posted on Dec 18, 2008

pdouglasss
  • 125 Answers

SOURCE: hp laserjet 4650n

Hi 123sha:
49.XXXX
PRINTER ERROR
To continue
turn off then on
A critical firmware error has
occurred that caused the
processor on the formatter
to abort operation. This type
of error can be caused by
invalid print commands,
corrupt data, or invalid
operations. In some cases,
electrical noise in the cable
can corrupt data during
transmission to the printer.
Other causes include poorquality
parallel cables, poorconnections,
or home-grown
programs. On rare
occasions, the formatter is at
fault, which is usually
indicated by a 79 Service
Error.
1 Press CANCEL JOB to
clear the print job from
the printer memory.
2 Turn the printer off and
then on.
3 Try printing a job from a
different software
program. If the job
prints, go back to the
first program and try
printing a different file. If
the message appears
only with a certain
software program or
print job, contact the
software vendor for
assistance.
4 If the message persists
with different software
programs and print jobs,
disconnect all of the
cables to the printer that
connect it to the network
or computer.
5 Turn the printer off.
6 Remove all memory
DIMMs or third-party
DIMMs from the printer.
7 Remove all EIO devices
from the printer.
8 Turn the printer on.
9 If the error no longer
exists, install each
DIMM and EIO device
one at a time, making
sure to turn the printer
off and on again as you
install each device.
10 Replace a DIMM or EIO
device if you determine
that it causes the error.
Try new network card
pdouglasss

Posted on Jan 10, 2009

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Hp laserjet 4650n


Hi 123sha:
49.XXXX
PRINTER ERROR
To continue
turn off then on
A critical firmware error has
occurred that caused the
processor on the formatter
to abort operation. This type
of error can be caused by
invalid print commands,
corrupt data, or invalid
operations. In some cases,
electrical noise in the cable
can corrupt data during
transmission to the printer.
Other causes include poorquality
parallel cables, poorconnections,
or home-grown
programs. On rare
occasions, the formatter is at
fault, which is usually
indicated by a 79 Service
Error.
1 Press CANCEL JOB to
clear the print job from
the printer memory.
2 Turn the printer off and
then on.
3 Try printing a job from a
different software
program. If the job
prints, go back to the
first program and try
printing a different file. If
the message appears
only with a certain
software program or
print job, contact the
software vendor for
assistance.
4 If the message persists
with different software
programs and print jobs,
disconnect all of the
cables to the printer that
connect it to the network
or computer.
5 Turn the printer off.
6 Remove all memory
DIMMs or third-party
DIMMs from the printer.
7 Remove all EIO devices
from the printer.
8 Turn the printer on.
9 If the error no longer
exists, install each
DIMM and EIO device
one at a time, making
sure to turn the printer
off and on again as you
install each device.
10 Replace a DIMM or EIO
device if you determine
that it causes the error.
Try new network card
pdouglasss

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