Question about SanDisk Sansa E280 MP3 Player

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MY sansa e260 MP3 player

My computer is no t recognizing my sansa e260 MP3 player



My sansa says its connected and its charging and everything, but it is not being read by the computer; it makes it seem as if no hardware has been plugged into the computer as u do not see it appear in 'My Computer' neither do you see the little icon that normally appears in the taskbar.

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  • Aimee Jan 07, 2008

    I tried your suggestion and it completely killed the device.

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  • Master
  • 758 Answers

What operating system do you have? lets assume you have windows xp...first you will have to unintall your device from device manager...click on start, run...type devmgmt.msc...then look under portable devices, disk drives or universal serial bus controller...your device should be listed on either one of them..if you dont see it..click on the plus sign so you can expand it...then once you find your device uninstall it and reconnect it into a different port..make sure it is a 2.0...then windows should recognize it properly..if you are still having the same problem let me know..

Posted on Jan 04, 2008

  • Jean Sintulaire Feb 10, 2008

    In order for me to further assist you I will need o collect some additional information..

    >what operating system do you have?

    > what version of windows media player do you have?

    Once you answer these questions I will be able to do some more troubleshooting...I have aim if you want you can contact me there..S/N belbwa2004

  • Jean Sintulaire Apr 03, 2008

    What i would recommend you to do is to uninstall the device and reinstall it back...tou uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer and check to usb mode..it has to be under MTP mode or auto....after you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..let me know the outcome...



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1 Answer

Cannot get my computer to recognize my sansa e260 player


On your Sansa Go to "Settings" then "System Settings" then "USB Mode," change it to MSC, now try connecting it. If that doesn't work try the other modes just in case.
Hope this helps!

May 01, 2009 | SanDisk Sansa Connect MP3 Player

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I'm trying to charge my Sansa MP3 player but am getting and error USB Device Not Recognized Help PLEASE!!!!


Try connecting it to another computer and see if it will recognize it as sansa or removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansa and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier I used my friends labtop it worked USB 2.0

Apr 17, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Computer(s) wont recognize sansa e260


i have the same SANSA e260.....and the same problem....its easy just turn on your sansa then push the menu botton, slide the wheel in the center and at the end of the options say USB enter there and change usb mode from MTP to MSC mode.....and ready

Jan 02, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 says connected but device not recognized


Substitute REC fo volume + in the following:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Nov 16, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Cannot get my computer to recognize my Sansa e260 MP3 player


you only have to install the CD that came with your sansa in the box , after that it should recognize it

Dec 09, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

My computer doesnt recognize my sansa


their are over 11000 problems with this sansa 4GB player. IT is strongly recommended not to buy this ...My screen frozen, computer undection USB, songs deleted by itself, something error.and ETCCCCCCCC>.. latino, ur right, try reseetinn it , then unistall drive..might fix the problem..good luk ..

Oct 30, 2007 | SanDisk Sansa e260 MP3 Player

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