Question about HP Pavilion ze2000 Notebook
I have a HP Pavilion ze2000, and part of the screen turned white, I can see part of the icons when booting and turned on, but over half the screen has turned white. When I hook it up to a external monitor I can see the full screen as how it should show. I thought it would be the video on the motherboard but since it shows up on the external monitor, I don't think that's the problem. When I first started having this problem it would go white, then I would turn the computer off for awhile and boot back up and it would work fine. Now, it's just turned white, 3/4 of the screen. And then the top of the screen is normal.
There are a couple of possibilities.
1. A cable has come loose inside the computer.
2. A cable has become defective.
3. The LCD is defective.
If you wiggle the LCD back and forth and you can get the picture to work again intermittently then answers 1 & 2 above would be more likely.
Posted on Jan 03, 2008
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Posted on Jan 02, 2017
I know that you had a chat about this matter, and I hope that your issue was solved. However, I had made a note of it when I saw the chat go through. I was unable to help at that time, but remembered having seen something of this nature and wanted to follow through on it.
Although the ze2000 is not listed, other 2000 models are listed in the following link as defective - and recognized as such by HP - with this very specific defect. (Please see http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&dlc=en&cc=us&product=18703&docname=c01087194.)
Again, if your issue has already been solved, congratulations. Otherwise, I hope that the information provided here will be of use to you, either in fixing the equipment problem yourself (perhaps with a BIOS update) or by convincing HP to do something about it. At least you would be armed with good solid documentation of their recognized issue!
If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!
Posted on Sep 26, 2008
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