Question about Arris SURFboard SBG900 (49402201900) Modem

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Motorola SURFboard SBG900 loss ethernet connection

My Motorola SURFboard SBG900 worked fine for over a year. Last night it lost its Ethernet connection but maintained the wireless signal. I have reset it a couple of times to no avail. I finally tried the USB connection. That worked but dropped my speed down from 100 to 12 mps. Is the modem defective or is the problem somewhere else?

Thanks for any input.

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Re: Motorola SURFboard SBG900 loss ethernet connection

Please remove the program of your router and re install it again and it will work..
Good luck

Posted on Jan 06, 2008

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Home Networking

Is the laptop an xp machine? If so:

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Yes you can use USb modem, you need to uninstall modem software, disconnect modem and reinstall software configuring it as usb. Start installation with modem disconnected and follow User Guide SBG900

Note: usb modem is much slower than ethernet modem (even if you use same machine) . Instead of using modem as usb I suggest using an external Usb Network adapter.


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