Question about Canon i860 InkJet Photo Printer

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Whe power is applied, the printer sounds like it is trying to initialize, but there is no print head movement. Then I get what I assume is a "service call" error with the power LED blinking one green then four orange flashes. This continues to repeat and pressing the "resume" button has no effect. I have tried to enter the "Service Mode" by following the OEM manual instructions, but the printer does not respond. Can't find a good parts source for either the logic board assembly, or the purge unit which the manual indicates is probably causing the malfunction if this is in fact a "service call" error. Would appreciate your thoughts and recommendations on further troubleshooting, disassembly, and procurement of parts.

E-Mail [email protected] Wally Hart

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  • mainsailor Jan 04, 2008

    Mainsailor - Thanks for your input. I am just recovering from some surgery, so it is going to be a few days before I can open up the printer and work on it, but I really appreciate your help. Will let you know what success I have when I do get so I can work on the unit.

    Wally Hart

  • Anonymous Jun 14, 2008

    Hi, I am having the same problem with my I860. I've gotten the cover off but exactly what idoes the purge unit look like and where is the white release. Is this under the print head and cartridges. Thanks for any help you can give

  • Anonymous Jun 14, 2008

    Hi, I am having the same problem with my I860. I had printed a 20 page document and then I got the green and orange lights. I've gotten the cover off but what does the purge unit look like and where is the white release button? Is this under the ink cartridges and print head?

    Thanks for any help that anyone can give



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Hi i am a certified Canon tech for a repair shop on the east coast of the united states. by what u are describing the problem seem to be with the purge unit that it is not spining to release the carridge unit. this could be due to something stuck in the purge unit or in its gears. if you take the top cover off the machine on the right side is the purge unit towards the back of the unit is a white release that has to be pushed down inorder to move the carridge unit. once that is released you can look into the purge and check for things jammed in the gears or obstructing the up and down operation of the purge pad and the back and forth operation of the wiper assy. if everything looks normal the purge unit most likely is still at fault and can be purched for 30-40 dollars plus shipping.

Posted on Jan 04, 2008


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