Question about HP OfficeJet 7410 All-In-One InkJet Printer
Upgraded to Vista, dowloaded the HP Vista 32 bit drivers, and lo and behold...no more automatic duplexing.
I uninstalled and did it manually...same result.
Called 1800HPInvent....got a tech that told me ALL HP printers that have auto-duplexing lose the feature when Vista drivers are loaded. I even wrote to the president of HP and complained that for me, with a back injury, the duplexing was an accessibility issue...he foisted it off on some new MBA that had no clue what drivers or duplexing were.
Needless to say, I am underwhelmed with my experiences.
What a bunch of malarkey! Even if HP were waiting for a developers kit, Redmond sent the last of those out 3 or more months ago. Why can't the 'software wizards' at HP solve a problem that involves many existing customers. Not only might these customers not trust HP enough to purchase new printers from them, but they will then all the customers that fork over beuxcoup $$ for the ink cartridges will stop financing HP!
Anyway, does anyone here have a solution or other advice to get back the duplexing, other than uninstalling Vista (believe it or not, this machine is running as smoothly or better than it did under XP)
The in-OS and the Full Feature release drivers for some of our products have a problem with doing duplex jobs.
Start a command window as an Administrator
Hit Windows Key (or CTRL and Esc Keys Together) Choose All Programs – Accessories – CMD Prompt – Right Click and Choose RUN AS ADMINISTRATOR When to prompt comes up click CONTINUE to allow the Command Prompt to run as an Administrator.
Stop the Spooler service - Type net stop spooler
Change current directory
Type cd %windir%\system32\spool\drivers\w32x86\3
Backup the old gpd files – Type copy hp*.gpd *.bak
Extract the files from the zip file to correct location
extract files to %windir%\system32\spool\drivers\w32x86\3 directory
Remove old BUD file Type - del HP*.bud file
Restart to spooler service - Type net start spooler
Print something duplex to test.
Posted on May 27, 2008
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