Question about Dell INSPIRON 6000 CENTRINO 1.7GHZ,512mb,40GB,DVDRW,XP (086216118098) PC Notebook

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Dell Inspiron 6000 laptop will not bootup properly

On bootup, my Dell will get to the Windows XP screen, I can hear the windows startup tones, then I get a black screen. I tried a Windows recovery CD but I am having problems since my Home Edition CD (I have a key to this one) is not with me, I have a copy of Professional with no product key. Computer would boot in safe mode with CD in, not without, now if I plug in my desktop monitor to the laptop, I can access everything. I'm really confused! Can anyone help?

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  • marynivemo Jan 03, 2008

    I have a similar problem - please help me!!

    Attempted to boot up OS on Dell Inspiron 6000 - Windows XP splash screen displays on laptop monitor, but then goes to black screen. OS completely loads (I can hear Windows startup sound, etc.). If hook up external monitor, can see and access everything.

    Attemped to boot up to last known good whatever - same problem

    Attempted to boot up OS in Safe mode, then can see everything on laptop monitor.

    Attempted to perform system restore - won't restore to previous dates

    Viewed Device Manager - no bangs or question marks

    Looked at video driver and monitor settings - they haven't been altered, so cannot roll back to previous driver (Adapter = ATI Mobility Radeon X300, Monitor = "default monitor")

    When displayed on external monitor, hit FN+F8 on laptop, which is for CRT/LCD - nothing displays on laptop

    Checked the switch that disables the display when the laptop is closed - nothing looks to be awry

    Screen resolution is set to what it has always been set

    I don't understand how it could be a hardware or driver problem if I am able to see everything when booted in safe mode. Reinstalling windows does not seem reasonable to me since I am using that installation of windows right now to post my question (via the external monitor, of course).

    Please help if you can!!

    Thank you!

  • Semsi Jan 04, 2008


    Thank you so much for your persistent assistance!

    I tried restoring the defaults within the bios and had the same trouble.

    Here are the other things I tried:

    I uninstalled the driver, rebooted, and was able to see the display on the laptop monitor. Then, I downloaded the appropriate video driver from, installed it, and rebooted. I'm back to the same display problem. The only way I can get the display to work is if I hook up to an external monitor, uninstall the driver, and reboot. Once I get the laptop to display, if I reboot, I run into the same problem again. So basically, each time I reboot, I have to hook up to an external monitor, uninstall the video driver, and reboot.

    Do you think that reinstalling the OS would work, or is there some files I can replace (in addition to the driver) that may resolve the problem?

    Thank you!

  • Semsi Jan 04, 2008


    I tried the system restore several times, using different dates each time. The system restore would complete, then reboot, and then once rebooted (and once I connect the external monitor so that I can view the OS), the system restore displays a message that it was not able to successfully restore. I went ahead and reinstalled the OS, and that seems to have worked. I really appreciate your help!

    Take care.

  • computerdumm Feb 08, 2009

    i have this same problem only i cant even attach my computer to a duel screen. i see nothing. how do i get it back to normal???



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I started having the same problem. I think my system recovery information is stored internally on the computer but I do not remember what that restore key is. Can someone please remind me?
Thanks. I cannot get beyond the blue screen and safe mode or anything like that doesn't seem to work.

Posted on Aug 25, 2008

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Yes, very confusing.

The thing that really confuses me is that you say you can only boot into safe mode with the CD installed. But ignoring that for the moment I would check these things:

First, I read about a person who had this symptom and they found that the small mechanical switch that disables the display when the laptop is closed was stuck. They took some tweezers and wiggled it loose. It would be great if that's your problem, but I'd be surprised..

Next thing I would try is whatever key strokes enable/disable your internal/external monitors. According to the manual I thnk this is FN F8.

Next, using your external display, I would right click on the desktop and select Properties, then Settings. Take a look at the resolution, is it reasonable? I would also click on Advanced and polk around. Different display adapters have different Advanced settings so I cannot tell you exactly what to look for. If you start changing things, you might want to write down the original settings so you can get back to where you started.

I would also right click on My Computer, then select Properties, then the Hardware tab and click on Device Manager. Are there any exclamation points or question marks next to the entry for your display adapter.

Now the editorial section. I don't get paid for this. I know this is a strange hobby, but I like to help when I can. This problem may have on of many causes and some of them may be hardware related which means there'll be no way for anyone on this website to solve it. The reason posts like this sometimes go unanswered is because we're in an informal competition on this site to get good ratings...stupid I know, but nonetheless. I don't expect you to rate this as fixed if it's not, but I would hope I've at least provided some "Helpful" information.

I'm happy to help more so if nothing above works please feel free to let me know. Thanks and good luck.

Posted on Jan 03, 2008

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  • ohiotom Jan 03, 2008

    To marynivemo: it could be a driver problem because when you boot into safe mode Windows is not using the most basic VGA driver available, not the driver that was specifically designed for your display adapter hardware. I supposed it could still be a hardware problem that only arises when the more advanced driver attempts to control the hardware, but I think probably right in guessing that it's not hardware related.

    You should be able to find the display adapter on the Dell website. If it were me, I would download and install the latest driver, even if it's the same one you already have. If that does not work, I would delete the driver completely using Add/Remove Programs in the Control Panel. Once that driver is gone, Windows should use the same driver that's used in Safe Mode.

    When you say you could not perform a System Restore, did it fail, or has System Restore not been enabled (so there's nothing to restore)? If it's the former and all else fails you might try a Windows Repair rather than reinstall. Let me know.

  • ohiotom Jan 03, 2008

    Correction to above....when you boot into Safe Mode, Windows IS using the most basic VGA driver...

  • ohiotom Jan 03, 2008

    I just found a post on another website from someone with the same problem. He claimed Dell support told him to boot into the BIOS and reset everthing to defaults. When you get into the BIOS (I think you hit the DEL key as a Dell boots to get into the BIOS) you should have an option to reset defaults. Please give that a try and let me know if it works.

  • ohiotom Jan 04, 2008

    To Semsi: Before you reinstall the OS, have your tried the System Restore like the other poster tried? If this problem suddenly started a little while ago and it's software related that might correct it. Go to Start->Programs->Accessories->System Tools->System Restore and see if you can restore your system to an earlier date. Try that and I'll keep looking to see if anybody has resolved this problem without reinstallation of the OS.



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