Question about Printers & Copiers
SC49-01, SC49-02, or SC49-03 codes.
1. Outdated firmware.
A flash ROM upgrade is available to correct this problem.
a. See bulletin 3481A for details on this issue.
b. Make sure that the current version of system software (with applicable patches) is installed on the controller.
2. Improper shut down procedure of the controller.
Here is the correct shutdown procedure:
a. Shutdown the controller via the Di5510 control panel.
b. Turn off the sub switch (front switch) of the printer.
c. Turn off the main switch (rear switch) of the printer.
This procedure assures that the controller and printer are properly synchronized when power is applied. If the sub switch (front switch) is the only switch turned off, the Service Code will be generated the next time the printer is restarted.
Posted on Jan 03, 2008
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