Question about Compaq Armada E500 Notebook

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HP Pavillion ze2000 serial ports not working

The serial ports on my laptop have just gone haywire and freeze the computer when I try to plug something in. Is this repairable?

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  • izzygirl311 Jan 03, 2008

    Everything from a mouse, to a printer, to my palm, to my ipod. I originally thought it was the 4 port extension that had died, but when I took that off, and tried to synch my palm, I realized it is the serial port that is giving me problems. Then the one on the other side that I used for the mouse started to freeze up the laptop too.

  • izzygirl311 Jan 03, 2008

    Is a system board the same as a "motherboard"? Does that mean the laptop is toast?

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  • 319 Answers

What type of peripheral have you tried to plug in?

Posted on Jan 03, 2008

  • Brian Berndt
    Brian Berndt Jan 03, 2008

    It sounds like you may have a bad system board. Please look at the following link to investigate further.



    But, the troubleshooting flowchart for your model indicates a bad board.



    http://h10032.www1.hp.com/ctg/Manual/c00...

  • Brian Berndt
    Brian Berndt Jan 03, 2008

    Yes it is the same. Here are the part numbers:



    It might cost a couple hundred to replace, please consult with HP or a local computer shop to determine actual cost and diagnosis.



    14 System boards (include disk cell RTC battery)

    For use on models with full-featured models 381062-001

    For use on models with defeatured models 381061-001

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1 Answer

We have a HP Pavillion 6000 it keeps freezing up and the ports are not working


try uninstalling a few unnecessary programs then click start run type cmd then type chkdsk/r/f which will scan for and attempt to recover bad sectors and automatically fix any corrupt files on your hard drive then defragment your hard drive
then test the leads that attach to your hard drive or replace all leads that are attached to your hard drive the ones from your motherboard
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control panel admistrive tools ,computer management ,device manager scroll down universal serial bus controllers you should see a yellow question mark?
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This computer can be formatted with the recovery disk. If you still have them, put the dusk in the machine, then restart. Usually should automatically boot from CD, if not either look at the screen or press F2. If you need more help, contact us at: witherspoon.corp@yahoo.co.uk

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Hope that works otherwise your HD is broken

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Try this:

Boot the system with your Windows XP installation disk. When the boot options window appears select R for recovery console. Once you have logged into the DOS session type: fixmbr and hit the enter or return key and select "y" for yes you want to do this. Type: fixboot and hit the return key again, hit "y" for yes.

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