Question about NetGear ProSafe FVS338 (FVS338NA) Firewall

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Box to Box connections to nowhere

I have the FVS338 in our corporate office running three box to box connections between an office in NY, and plant in TN, and the owners house. From July until end of November these worked flawlessly.

Out of nowhere in November they just stopped working. Sometimes one of them will connect but it will only last a few hours. Never will they all connect at the same time.

Originally we blamed this on Bellsouth as it happened on the same day as their DNS servers crashed. But Bellsouth maintains that their side is fixed, however our box to box connections have never recovered.

We even did the Netgear firmware upgrade - still no go.

They are all the same router, running the same firmware, all the connects click, packets look like their moving but we go no where. No network drives, no IP phones, if you ping a network drive over a vpn tunnel it times out, if you traceroute it, it dies at hop 3.

Any help would be really appreciated

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  • Misgif Jan 04, 2008

    No one helped me set it up, we set it up ourselves. Nor does anyone in any location have access to the routers because we maintain all three locations remotely. The only change that occurred was on Bellsouths end when their DNS servers went down at the end of November.

    Thanks for the response but I need something more indepth advice.



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Its hard when there is 3 network places miles apart. when you were first up and running did your admin make a disk to run in each computer? I would start over from scratch and uninstall and reload onall three places. alls it takes is some one in one of 3 places to change one of there setings to knock the whole network down. who set it up for you in the begining needs to help you again., sorry I dont have much help nfor you

I’m happy to assist further over the phone at

Posted on Jan 04, 2008


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